Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
This company is disgusting. I moved out at the end of Jan closing my account February 1st. They put my move out day February 22nd, making me pay for almost a month after I moved out. My daughter helped me to call to cancel as I am having major health issues. I was on the phone with them and her, yet they keep telling us they can’t talk to us because my daughter is not an “authorized user”, BUT I WAS ON THE PHONE! Both times the ladies were rude to us. I do not recommend this company especially if you’re older and might need help with family. Zero stars.
Response: Mary- You have stated that you requested to cancel your service on 2/1 but this was processed incorrectly as 2/22. Due to this you have had to pay for service for the past 10 days in error . You also state that the representatives would not assist your daughter since she was not an authorized user even though you were on the phone. This is a completely unacceptable situation and we are in the process of fixing this to your complete satisfaction. Anyone that this happened to would understandably walk away with a similar reaction. Thankfully, such clerical errors are rare but when they do happen we are fully committed to make things right. A supervisor is reach out to discuss but please note that we are refunding you usage after 2/2 and also adding a courtesy credit that will be included in your refund. In regards to your daughter not being assisted, we do have to follow Public Utilities Commission guidelines regarding account privacy and this included only allowing account holders or authorized users to request account changes etc. We have reviewed the initial call and it appears that you came on the phone after your daughter advised that you needed permission and she was assisted after that point. We are in the process of reviewing the call you made to us this morning. If you like, we would be happy to review both of these calls with you to clarify any concerns you may have. Thank you for your patience and understanding as we work to resolve this issue. Published on February 11, 2021
We love the service. It’s easy to go and pay our bill
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 09, 2021
Super fast service
Response: Thank you Kierra for the feedback it's greatly appreciated! Published on February 09, 2021
This new for me , but is better option u have.
Response: We look forward to having you as a new customer and hope we meet your expectations. Published on February 09, 2021
Love this company it so easy to pay my bills, if I have any issues they are quick to resolve the issue I just they available in every state.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 09, 2021
Easy payment methods
Response: Thank you for the feedback it's greatly appreciated! Published on February 05, 2021
This is very convenient and easy to use I thank you for your prompt service everytime!
Response: Thank you Melissa. We are always happy to help ???? Published on February 05, 2021
Fast and easy to use
Response: Thank you Miranda for the feedback! Published on February 05, 2021
Very user friendly.
Response: Thank you for the 5 star review! Published on February 05, 2021
Easy format assisting keep track of payment and usage
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on February 05, 2021
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
