Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
GOOD COMPANY… ALWAYS HELPFUL
Response: Thank you for the feedback it's greatly appreciated! Published on February 22, 2021
I did a hurried “Switch0-over” from Griddy, which was to be effective the next day. I finally get power back and find “Payment” request in spam box. NOt happy that I was NOT told a payment had to be made in order to become effective!!!! I would have given that info over the phone had I known. Houston tx has been SHUT DOWN for a week due to weather, and I was unable to complete that transaction THAT I THOUGHT WAS COMPLETE!!! FRANK FAILED TO TELL ME THAT.
Response: Ms. Seltz- You comments state that you were trying to quickly switch from Griddy and that the associate you spoke to, Frank, failed to advise you that a payment was needed to start service. This resulted in a delay which was avoidable because you would have made the required payment on the phone . That’s an unacceptable situation and its not a good thing if you walked away from your enrollment with an incorrect expectation. I do see that you were able to get your service activated as of Saturday which is a good thing . We would like to get some more information about your situation as our records indicate that your enrollment was completed online. We also do not have a Frank working for us. I’m sure we can get to the bottom of this for you . Please call us at 888 963 9363 to discuss. Published on February 22, 2021
You get a ZERO HORRIBLE. RATES ARE THRU THE ROOF DURING A UNPRECEDENTED WINTER STORM. SHAME ON YOU. PEOPLE HAVE LOST THEIR JOBS MOST CANT PAY SO THEY ARE FORCED TO TAKE DRASTIC MEASURE SOME RESULTING IN DEATH. SHAME ON YOU
Response: Demetrius - You comments say that you are upset because our rates have gone through the roof when many customers are at their most vulnerable. The stress of the week makes this very understandable . That’s why it’s important for us to clarify that Payless Power has not raised anyone’s rate in advance of, or during the storm . Your charges may have increased substantially but this is due to the amount your home is consuming and not because we increased your KWH rate. You are paying the same rate as you were when the weather was pleasant … the record setting cold just results in heaters running non stop for days. This increased usage of course results in higher daily charges. We would be happy to go over this with you or you can visit your Payless Power MyAccount Portal for more information. We also have some additional options for you if you are struggling to keep your account current due to the storm. Call us at 888 963 9363 because we would like to help. Published on February 19, 2021
These rates this past week are horrid! I cant even feed my family!
Response: Ms Anderson- Your comments indicate that you feel that we raised your rates this week in response to the record breaking temperatures. It’s a very bad situation if companies do that when customers are vulnerable. That’s why we proudly can say that Payless Power has not raised anyone’s rate in advance of or during the storm . Your charges may have increased substantially but this is due to the amount your home is consuming and not because we increased your KWH rate. If you need help due to the costs of your electricity that occurred this week give us a call at 888 963 9363 we have assistance options available. Published on February 19, 2021
I looked for my review that I made early today and it’s not posted! Seems like they are only uploading good reviews only! This goes to show you that something is not right with this company my bill went from 7 dollars a day to 30 dollars a day I’m a single mom I have a two year mind you no one can reach the light switch but me.I called them weeks ago to check the meter because how am I using this much usage the watts are not adding up at all! But i screenshot this review because it seems like the last one wasn’t posted but no one reach out to me yet about the problem but made sure my review wasn’t posted.This company is RIGGED!!!!!!!!!!!!!!!
Response: Ms Smith- Your suspicion is understandable but not accurate. Payless power is based in the DFW Metroplex and all of our staff has worked from home since the beginning of the Pandemic. Almost all associates were dealing with power and water issues while also trying to serve concerned customers . In times like this we have to prioritize our work and as of today 2/19 we were able to get back to full strength and get to things such as review responses . Your feed back is important and more importantly we can address your concerns. Feel free to call us at 888 963 9363 to discuss. Published on February 19, 2021
I could not be happier with a utility provider than I am with Payless Power. You make my life so easy. Automatically deducting my payments according to my preference, providing a website that’s easy-peasy to navigate (important for a 60-something like me), and responding simply and effectively any time I have needed something are the main reasons I will never switch back to TXU or Ambit. Thank you. I just wish the other utility companies would learn from you!! Thanks.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
You know I am highly satisfied with this company. I’ve been a customer since around 2009, I get notifications daily by text and email of my kilowatts and my usage bill for that day. I’ve only ask for extension Maybe six or seven times since I’ve been with the company and I had no problem get a extension on my bill. Even when I move I had no problem with the transfer of my life’s. I will stay with this company as long as they would have me. Thanks a lot Payless Power
Response: Sharon, Thank you so much for sharing your service experience! We appreciate your loyalty We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
You all have been amazing and the light at the end of my tunnel customer three four years now very satisfied. Thank u..
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
I have multiple homes set up with Payless Power and I would and has, recommend this company to numerous people. Payless Power customer service reps are always knowledgeable, polite, patient and professional. The rates are better than any of their competitors and the billing is easy, not confusing like other electric services. I’ve had other electric companies call us to offer better prices, but after reading the small print, they didn’t measure up to Payless Power.
Response: Thank you for your 5 star review! We appreciate your loyalty! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
This is the most reliable company I’ve ever had. Helps me to control how my power is used. Gets my kids on board to save more electricity because they see it day to day. It helps to not have a huge bomb of a bill at the end of every month. I prefer to know I have already paid my bill and I only need to add a bit at a time if that’s all I can afford. Thank you payless power!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on February 19, 2021
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
