Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Great Service. Very dependable and always helping out when I call. Customer Service is absolutely awesome. Never had an issue with anyone when I call to speak with a live person. Thanks for everything. Great Job!!!!
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on March 16, 2021
Great service! Thank you!
Response: Thank you for being a great customer! Published on March 16, 2021
Enjoy your service
Response: Thank you Troy for the feedback it's greatly appreciated! Published on March 16, 2021
Fantastic service. Very easy bill payments. Daily usage notification is the best feature.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on March 16, 2021
Wicked easy to use – no waiting on hold or in line
Response: Thank you Kimberly for the great feedback it's greatly appreciated! Published on March 16, 2021
Thank you, we will see how well this works moving forward
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on March 16, 2021
It was an easy process
Response: Thank you for the feedback it's greatly appreciated! Published on March 16, 2021
It’s was ok, for first time
Response: Thank you Tameshia for the feedback it's greatly appreciated! Published on March 16, 2021
i hate it this product sucks
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on March 16, 2021
The rest of these reviews HAVE TO be fake! This is my 3rd time trying to submit. Do not use this company. Very unfriendly all 1000 times my neighbor or I have had to call. During then pandemic they offered the minimum support. They disconnect you with medical devices, elderly and sick. Payment plans made only to rack up fees and get a hold on your meter. Only advantage is not having to have a high deposit. I should have switched as soon as I started doing better in the beginning. They’re reps are so unsympathetic. Do not give yourself the heartache of having this company.
Response: Ms Nelson- Your review comments state that you feel our reviews must be false because in your experience, our staff is unsympathetic and offered only minimum assistance throughout the pandemic. You also state that Payless Power disconnects if there are medical devices in use or elderly in the home and that the deferred payment plans are only designed to generate more fees. Without a doubt, its not a good situation if a customer constantly struggles when paying for their power. It’s understandable that anyone facing such challenges would feel overwhelmed and look for a reprieve . Payless Power has designed its policies and plans around the concept of making it easy for customers to manage their cash flow. There is one basic concept of pre-paid service that is unavoidable however, funds must be available on the account to ensure service. For customers who need a little help from time to time we have what we believe to be the widest array of assistance options available in the Texas re-regulated retail electricity market. We offer automated extensions through 8:00 PM same day and deferred payment plans even though we are a pre-paid provider without a deposit requirement. We also eliminated disconnection and reconnection fees , late fees, assistance fees, account load fees and internal payment fees. We also do not have minimum usage fees or usage thresholds you must reach to receive discounts . During extreme situations we offer more options. The Pandemic was one of these. Payless Power participated in the States Covid-19 Electricity Relief Program and did not disconnect customers who were enrolled in that program while also applying monthly credits and discounts . Following the end of the State’s program in October we had an option for every customer needing assistance which included adding or modifying their deferred payment plans. Keep in mind that DPPs do not accrue any additional fees. We simply take the balance owed and spread it out to make it easier for the customer to handle. Recently we contacted you to advise of a federal covid rent and utility assistance program. This could result in some real relief for you. We also have not disconnected any customer since prior to the storm and If you need assistance with your balance , call us. We can help. When it comes to customer’s with medical devices etc, your options are based on whether you are qualified with the state as a critical care or chronic condition customer. If you have not applied we can send you the application but be advised that the State prohibits these customers from using pre-paid service sue to the frequent possibility of disconnection with little notice. That’s a lot to digest but please be patient and realize that our options are not unlimited . We can help quite a bit but depending on the level of your needs and whether they are ongoing, we may not be able to each time. We will review your account and give it fair consideration each time though. 888-963-9363 Published on March 16, 2021
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
