Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
My lights have been off since February 14 2021 and it’s February 19 2021 due to Houston having a winter freeze my lights are still off and I’m still getting charged fir it Why
Response: - Hello- What you are experiencing is a side effect of the statewide outages related to the winter storm. Transmission and Distribution Utilities (AEP Texas, Oncor, Centrepoint, Texas New Mexico Power) own the power distribution infrastructure and the meters. Typically, a smart meter will transmit usage data in 15-minute increments, and they are very reliable. If the meter stops transmitting data. The Utility systems assume that the meter is still working but and that there is simply a problem with the data transmission. Because if this the Utility systems will automatically generate an estimate. At the end of a customer’s 30-day billing cycle they read the meter for the whole month which catches any discrepancies so the customer’s bill can be properly adjusted. This is a pretty straightforward and accurate process and the meter’s are accurate enough that there is rarely a noticeable issue. Unfortunately, this same process works during widespread outages due to extreme weather, grid damage, fires etc. The meter stops reporting data because there is no power, but the Utility metering systems still generate estimates, and these estimates are then sent to Retail Electric Providers. Payless Power also has automatic processes that bill customers daily based on the metering data that the Utilities send to ERCOT and then to us. Because of this, many customers are seeing charges on days when they had no power. The last time this happened on such a scale was during Hurricane Harvey. We do have good news for you though. Your money is not gone. We also have an automated process to adjust your account balance if you were over billed during this week’s winter outages. If you were charged for usage while your power was out this will be reflected at the end of your 30-day billing cycle when we get the monthly read from your local utility. If you would like to know approximately when that will occur, please contact us through your My Account Portal or at 888 963 9363.Our call center operations are back to normal so the wait time to speak with an agent is limited. All Payless Power agents have worked from home during the pandemic and like you have been without power for extended periods but we are back to full capacity. Published on February 22, 2021
I, Thank you for having wonderful service!
Response: Thank you so much for being a great customer! Published on February 22, 2021
I’ve been with y’all for about almost a year I think I love how you all deeply care about us God bless you all ❣️
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on February 22, 2021
I have been with this company for almost three years. The service is excellent. I have not had any problems. Keep up the good work guys!!!
Response: Thank you so much for being a loyal customer! Published on February 22, 2021
I signed up with this company last year I’m thankful for this company during this pandemic of weather
Response: Thank you so much for the feedback it's greatly appreciated! Published on February 22, 2021
Thank you for my electricity!! I’m in Texas.. Galveston Texas. I appreciate the work y’all are doing for us.
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers. Published on February 22, 2021
Best electric company I’ve ever had. Thanks for keeping my POwer on
Response: Thank you Shaymaa for the feedback it's greatly appreciated! Published on February 22, 2021
thank yall for all yare hard work and understanding your customers when there in need..God bless yall and keep yall safe..thank yall again
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers. Published on February 22, 2021
GOOD COMPANY… ALWAYS HELPFUL
Response: Thank you for the feedback it's greatly appreciated! Published on February 22, 2021
I did a hurried “Switch0-over” from Griddy, which was to be effective the next day. I finally get power back and find “Payment” request in spam box. NOt happy that I was NOT told a payment had to be made in order to become effective!!!! I would have given that info over the phone had I known. Houston tx has been SHUT DOWN for a week due to weather, and I was unable to complete that transaction THAT I THOUGHT WAS COMPLETE!!! FRANK FAILED TO TELL ME THAT.
Response: Ms. Seltz- You comments state that you were trying to quickly switch from Griddy and that the associate you spoke to, Frank, failed to advise you that a payment was needed to start service. This resulted in a delay which was avoidable because you would have made the required payment on the phone . That’s an unacceptable situation and its not a good thing if you walked away from your enrollment with an incorrect expectation. I do see that you were able to get your service activated as of Saturday which is a good thing . We would like to get some more information about your situation as our records indicate that your enrollment was completed online. We also do not have a Frank working for us. I’m sure we can get to the bottom of this for you . Please call us at 888 963 9363 to discuss. Published on February 22, 2021
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
