Why some days the price of daily cost is higher then others
Response: Magdalena- You would like to know why some days the cost is higher than others. With prepaid service you can see daily what you are using making you in control on what is being used in the home & can make changes if possible to conserve electricity. The weather is the main factor as to why you may see your days change from time to time. For ex this past few week we have seen the temperature get up to 104. If you have your thermostat set at 74-76 that is a 30 degree difference that the ac is having to catch up in order to keep the home cool so it's going to constantly turn on. compared to days when it gets to 98 and thermostat set at 74 now it's a 24 degree difference so on this day you will not be using as much electricity. Please contact us if you have anymore questions or concerns. Published on July 13, 2023
It’s a great company easy and affordable. !
Response: Thank you for being a great customer! Published on July 13, 2023
Muy buen servicio.
Response: Muchas gracias por su commentario! Published on July 13, 2023
So far so good, super easy sign up !
Response: Thank you William for the feedback it's greatly appreciated! Published on July 13, 2023
Exelente me encanta muy buena luz
Response: Muchas gracias por su commentarios! Published on July 13, 2023
Was easy to pay on bill.
Response: Glad we can make your experience easy as possible! Published on July 13, 2023
Es muy caro lo que cobran de luz
This is the worst company I ever! EVER. Way too expensive. Y’all are definitely raising these prices daily and fabricating the usage. As soon as is am able switch I’m out. I don’t even want to see a ad for this place.
At one time I was really pleased with the service but for some reason right now I feel like I’m being taken advantage of.My sho called daily usage is almost $20 a day. I live alone. No way. I went from $2-$3 to almost $20. You CAN do that because you know it’s hot and I need my electricity. OMG I’m looking forward to my contact being over and done. You can’t speak no one really. Someone answering there phone from home who is clueless and no help babies crying in the back ground. Smh. I don’t need nobody to come with a rebuttal telling me about my usage and all that cause I’m sure you’ve got all the answers. This is my experience and my opinion. I feel like it’s a RIP off from Payless & ERCOT. Sho consumers ate paying the ultimate price. It is what is until I can make the change.
Response: Mr Eldris- Your comments states that you feel you are being ripped off and that you are being charged for energy you don’t use because your power company has you over a barrel. Its understandable that you feel that way. The frustration of high electricity bills during the Texas summer is a real thing that customers all around the state are feeling regardless of who their power company is so that is understandable. The truth however is that over the last month there have only been 2 places on Earth hotter than Texas… The Sahara Desert and the Persian Gulf It has been very rough. Payless Power (like all Retail Electric Power Providers) is highly regulated by the State and can only bill you for the amount of power you use and that’s what we do . If we deviated from this, we would face enormous fines and it also would just be the wrong thing to do. We take the usage reported by your meter throughout the day and calculate your bill using this data… nothing else. We do not raise your rates when its hot and lower your rates when the weather’s nice. You are on a contract plan with a fixed rate . The only thin that fluctuates is the amount of power your home consumes daily. You can audit this your self in 2 ways. Once is through your Payless Power Customer Portal. There is a graph that shows your usage in daily weekly or monthly increments. The daily view shows you have much power you use each hour and also the high and low temperatures in your city that day. If you don’t trust Payless Power you can also audit your usage via www.smartmetertexas.com . This has similar info as our website but it is operated through the State and allows you to see your daily meter reads at the same time we get them. The good news for you is that your contract is near its end, and you are eligible to renew your plan with much cheaper rates than when you signed up last year. A supervisor will call you to discuss. 888 963 9363 Published on July 10, 2023
You are too expensive and I want to drop your service and go elsewhere
Response: Hello- To recap you comments, you feel that your rates are too expensive and you want to switch. That is understandable and I have good new for you. You are approaching the end of your contract and will receive a renewal off at the end of this moth with rates that will be considerably cheaper than last year’s. Please look for your renewal offer at the end of this month. 888 963 9363 Published on July 10, 2023
