This company is not good I had this company for a year now they charge you even if your disconnect . The guy I was talking to seem to have gotten upset when I asked him why are they still charging me if my account was disconnected he kept saying ma’am we are charging you for the service , when my account was disconnected it was a -0.39 an that was on a Monday by Thursday my account still disconnected now it says -35.67 how ?? You guys are getting over on people an that’s not right some people actually can’t get a regular light company an you guys are preying on people like that….
Response: Thank you Sasha for your feedback. We do apologize for the inconvenience. Please note that Payless Power bills 2 days in arrears. For example if your services were disconnected on Monday we still have to bill you for usage that was consumed on Saturday & Sunday. Now if services remain disconnected a daily fee of $0.75 + city sales tax is billed only no usage. If you have any questions or concerns please contact us at 888-963-9363. Published on December 24, 2018
Love these people and how easy it is to work with them. I would never do anything different if it was up to me. Additionally, it’s clear to see how much we are being ripped off by other electric companies and smart meters.
Response: Thank you Kati for the 5 star review! You can always verify these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on December 20, 2018
Muy buen servicio
Quick, easy, payment process.
Response: Happy you find our new online portal easy & convenient to use! Published on December 20, 2018
Information in the notes could be better
Response: Thank you for providing your feedback it's greatly appreciated. Published on December 20, 2018
Awesome! Very easy
Response: Thank you for being an awesome customer! Published on December 20, 2018
They have been great and I dealt with two electric companies before them who couldn’t help me in any reasonable amount of time! And had horrible customer service and each representative told me something totally different! I’m so glad I went with Payless power !!
Response: Ashley, thank you for providing your feedback it's greatly appreciated. We're happy to provide you service.(: Published on December 20, 2018
Easy to use, affordable and flexible
Response: Thank you Aaron for the 5 star review! Published on December 20, 2018
I Honestly couldnt believe how much time and money i saved going with Payless Energy! The online process was a breeze. Thanks
Response: Thank you Terry glad you find our service convenient & easy to use! Thanks for the 5 star review. Published on December 20, 2018
Great pre great customer service willing to help you with any way they can love being with this company haven’t had any issues since day one
Response: Thank you Joe for the awesome review! Thank you for being a great loyal customer!(: Published on December 20, 2018