Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Cool thanks for sharing
Response: Hi Tierra, Thanks so much for the 5-star review—your support means a lot! We’re glad you found the content worth sharing. If there’s anything specific that stood out to you or anything you’d love to see more of, we’re all ears. Your feedback helps us keep things fresh and relevant, and we’d love to keep delivering experiences that make you say “cool” every time. Published on July 28, 2025
The inability to pay less than $20 and inability to use more than one form of payment using the website or the phone system is the reason that I have not and will not renew my contract with this company. As well, your customer service hours of M – F 9am to 5pm is ridiculously limiting. Thanks but goodbye.
Response: Hi Levern, Thank you for taking the time to share your feedback. We understand how important it is to have flexibility when managing your payments, and we hear your concerns about the $20.00 minimum payment requirement. We recognize that this limitation can feel restrictive, especially when you're trying to stay on top of your account in a way that works best for you. Your input helps us better understand how our policies impact our customers, and it's something we take seriously as we continue to improve our services. While our current system does require a minimum payment of $20.00, we’re always evaluating ways to make our platform more user-friendly and adaptable to different financial situations. If you ever need assistance outside of our regular customer care hours (Monday–Friday, 9 AM to 5 PM), you can reach us anytime through https://paylesspower.com/contact-us/, where we offer additional support options. We appreciate your time with us, Levern, and wish you all the best moving forward. If circumstances change, we’d be glad to welcome you back with improved tools and support. Published on July 28, 2025
If giving 0 star was possible I would have give them 0 star!!!!!! 😡😡😡 They’re fraud, thieves be aware !!!!!! Since I tried hard to avoid being disconnected so they can charge me a $30 fees they’re now charging me $10 a day for a 1 bedroom 1 bath So be aware of this fraud and thieves company I won’t stop writing reviews to help others not to be scam like me !!!!!!
Response: Hi Jeanine, Thank you for taking the time to share your experience. We understand how frustrating it must feel to see unexpected charges, especially when you've made efforts to avoid them. It’s clear that this situation has caused a lot of stress, and we want to make sure your concerns are fully heard and addressed. We’ve reviewed your comments and want to better understand the details around the daily charges and the disconnection issue you mentioned. Our goal is to ensure transparency and fairness in all billing practices, and if something doesn’t seem right, we’re committed to investigating it thoroughly. To move forward, we’d like to connect with you directly to review your account and clarify any confusion around the fees. If there’s been an error, we’ll work to correct it. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with your account details so we can better assist you. Published on July 28, 2025
I tried to make a payment over the phone numerous times, your automated system is terrible. You need to be able to change cards thru the menu. Ridiculous.
Response: Hi Deanna, Thank you for taking the time to share your experience. I hear your frustration with the automated phone system and the difficulty you had trying to update your payment method. That kind of inconvenience can be incredibly frustrating, especially when you're just trying to take care of something quickly. We understand how important it is for our systems to be intuitive and efficient. Your feedback about the inability to change cards through the menu is valuable, and it's something we're actively reviewing to improve the experience for all our customers. In the meantime, if you're still needing assistance with your payment or would prefer a different method, we’d be happy to help directly. You can reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM, and we’ll make sure it gets taken care of smoothly. Published on July 28, 2025
Great service and customer support. Easy to use online service
Response: Hi Alan, Thank you for sharing your experience with us! We’re so glad to hear that you found the service easy to use and that our customer support team delivered the level of care we strive for. It’s always encouraging to know when our efforts make a difference, and your feedback reinforces the importance of keeping things simple and supportive for our customers. Published on July 25, 2025
Happy with this service
Response: Hi Kenia, Thank you so much for sharing your experience with us! We’re glad to hear you’re happy with the service—that truly means a lot. It’s always encouraging to know when we’re meeting expectations, and your feedback helps us continue to provide the level of care and support our customers deserve. Published on July 25, 2025
This is a rip-off company, I rather switch to a company where I can pay 150 for a month rather than keep paying 75 every ******* week when I’m barely even home to use any electricity and on top of that it’s the summer and I can’t even use my fan or AC without them charging 3 or 4 dollars per kWh. When it’s supposed to be 17 cents per kWh. I Absolutely hate using this scamming company and I don’t recommend to NOBODY.
Response: Hi Carrie, Thank you for sharing your feedback. We understand how frustrating it can feel when your electricity costs seem high—especially when you're not home often and trying to stay cool during the summer. When temperatures rise, even minimal use of appliances like fans or air conditioners can lead to noticeable increases in energy usage. This is because cooling systems often work harder and run longer to maintain comfort, which can drive up your overall consumption. We also want to clarify that our rate per kilowatt-hour does not change. What can vary is the total amount billed, which is directly tied to how much electricity is used during the billing period. We’d really like the chance to review your account with you and help identify tools that better fit your lifestyle—whether that’s usage tracking, budget billing, or tips on how to get your usage down. If you're open to it, we’re here to help you find a solution that works better for your needs. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 25, 2025
THIS COMPANY IS A FRAUD AND I WILL EXPOSE THEM FOR CHARGING $1 + PER Kwh when I clearly states KWh prices in cents form not dollar
Response: Hi M J, Thank you for taking the time to share your feedback. We understand how frustrating it can be when pricing details appear unclear or unexpected, especially when it comes to something as important as energy costs. We hear your concern about the rate being shown as $1+ per kWh, and we want to help clarify what might be causing that discrepancy. In most cases, kWh rates are indeed listed in cents, and if you're seeing a dollar amount, it could be due to additional charges or fees bundled into the total cost per kWh on your bill or dashboard. Sometimes taxes, delivery fees, or usage tiers can affect how the final rate is displayed. To get to the bottom of this and ensure everything is accurate, we’d love to take a closer look at your account details. If you're open to it, please reach out to our Customer Care Team directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. That way, we can walk through it together and make sure everything is transparent and correct. Published on July 24, 2025
Absolutely love the payment process of Payless power. It is super convenient, fast, easy to use!
Response: Hi Ashley, Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying the convenience and ease of our payment process. It’s great to know that it’s making things faster and simpler for you—that’s exactly what we aim for. Your feedback reinforces the importance of keeping things user-friendly, and we’re always looking for ways to make your experience even better. Published on July 24, 2025
Great company to have
Response: Hi Edeher, Thank you for sharing your experience! It’s great to hear that you consider us a “great company to have.” That kind of feedback means a lot to our team. We’re always listening to what our customers say, and your words help us understand what’s working well. Knowing that we’ve made a positive impact encourages us to keep delivering the kind of service you value. Published on July 24, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
