Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Muy buen servicio lo recomiendo 100%
Muy buen servicio lo recomiendo 100%
It’s easy to start service but my average daily rate seems to strangely be different so it will cause just enough for me to go negative. When I get the extension to 8pm it will say it was approved then send me a text right before noon saying if I didn’t pay I would have to get automatic deferred payment that cost $30 and puts a switch hold on my address. How can my electricity be higher on days or a weekend and I was out of town. And I have moved and requested the account be suspended till I was ready to move in my new place and was told my balance would be saved and transferred. It was t and all my money I had been putting on there was gone. Auto pay reloads 40 when your account reaches 25. So you never can use all your funds that’s another way to get that 25. I wanted to start the regular plan they have that was t prepaid but it’s for new customers only. Ok well I was new when I started and asked for it but told it was unavailable. I feel like I’m in prison with this.
Response: Hi Jeremiah, Thank you for sharing your experience in detail—it really helps us understand what’s happening from your perspective. I hear your concerns about the varying daily rates, the timing of extension notifications, and the challenges with account suspension and plan options. These are important points, and I appreciate you bringing them up. The daily rate can fluctuate because usage is billed two days in arrears, so what you see today reflects usage from two days ago. Weekends or days when you’re away can still show higher usage if appliances or systems were running. Regarding the extension messages, while an Account Protection may be approved, the automated system will still send alerts about potential disconnection. A Deferred Payment Plan does place a switch hold, but you can pay it off early to remove that hold. For moving, we don’t have a way to temporarily suspend service; the account needs to be closed, and a new one opened when you’re ready. Any early termination fee may be waived if the new account is active within 30 days. At this time, post-paid plans aren’t available, but I understand your interest in switching. To go over your account details and explore the best options for you, please call our Customer Care Team at 1-888-963-9363, Monday through Friday, 9:00 AM to 5:00 PM. They’ll work with you to review your balance, payment settings, and any available solutions. Published on December 02, 2025
Exelente servicio gracias
When will my lights be turned on
Response: Hi Johnathon, I understand how important it is for you to know when your lights will be turned on. Starting new service typically takes about 4–6 hours for the Transmission and Distribution Service Provider to complete the process. If this is a reconnection for an already established service, it’s usually done within 2 hours. To make sure everything moves as quickly as possible, you can confirm that your account setup is complete and there are no pending requirements. If everything is in order, your service should be activated within the expected timeframe. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on December 01, 2025
I’ve been pretty please with our service and turn around time.
Response: Hi Quanasier, Thank you for sharing your thoughts with us! It’s great to hear that you’ve been pretty pleased with the service and turnaround time—that’s exactly what we aim for. Your feedback helps us understand what’s working well, and we’ll continue focusing on maintaining that level of efficiency for you. Published on December 01, 2025
Thanks Thanks Thanks
Response: Hi Mohammed, Thank you so much for sharing your feedback with us! It’s great to hear that your experience left such a positive impression. We truly value customers like you who take the time to let us know when things go well. Your comments motivate our team to keep delivering the level of service you deserve. Published on December 01, 2025
If I could give a zero I would. Prepaid power is ******* ******** and so are all of you 🙂
Response: Hi Bailey, Thank you for sharing your thoughts with us. We understand that prepaid power can feel frustrating when it doesn’t meet expectations, and we appreciate you taking the time to let us know. Your feedback is important because it helps us identify where the experience may not be working as intended. We weren’t able to locate your account based on the information provided, so the best next step is to connect with our Customer Care Team at 1-888-963-9363. They’ll review your account details and work with you to find a solution that fits your needs. We’re here to help make this process easier for you, and reaching out will ensure we can address your specific situation quickly. Published on November 26, 2025
Super simple to make a payment and check my balance.
Response: Hi Tracy, Thank you for sharing your experience! It’s great to hear that making a payment and checking your balance was simple for you. We work hard to make these processes as straightforward as possible, so your feedback confirms we’re on the right track. Published on November 26, 2025
Great experience the customer service representative was very helpful and also patient.
Response: Hi Nicolas, Thank you for sharing your experience! It’s great to hear that our representative was both helpful and patient—that’s exactly the kind of support we strive to provide. Your feedback shows us we’re on the right track, and it motivates us to keep delivering that level of care. Published on November 25, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
