Rates are comparable, but not happy with charges wen I’m not using electricity at all.
Response: Alejandro, You can audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on March 06, 2019
Yes the payment process is easy . I just don’t agree with the way the billing is down and the time you give customers to pay or the lack of time you give. Some customers live pay check for pay check and sometimes don’t have money in between to pir more money on their bill.
Response: Thank you for commenting. Our disconnections start at noon and are sent out in waves. We do advise in the text messages if you need more time you can always request an extension through 8 pm same day but you must apply it before disconnection is generated. If you have any questions or concerns please contact us at 888-963-9363. Published on March 06, 2019
You should wait for at least 10 h b4 sending a disconnect notice for a good customer
Response: John, Thank you for commenting. Our disconnections start at noon and are sent out in waves. We do advise in the text messages if you need more time you can always request an extension through 8 pm same day but you must apply it before disconnection is generated. If you have any questions or concerns please contact us at 888-963-9363. Published on March 06, 2019
Super easy to keep up with.. I receive notices every day…
Response: Lazara, Happy you find our services so easy & convenient to use. Published on March 06, 2019
Easy payment process
Response: Anissa, Thank you for rating Payless Power(: Published on March 06, 2019
Highly reocomended
Response: Thank you Jose for the feedback it's greatly appreciated. Published on March 06, 2019
Easy process for your payment
Response: Thank you Albert for the feedback. Glad you enjoy our new online portal! Published on March 06, 2019
Love the reminder of balance
Response: Thank you Ruben for the 5 star rating! Published on March 06, 2019
Can I please Have my service restored immediately please or soon as possible
Response: Tommy, thank you for commenting. For new service typically can take between 4-6 hrs. Please contact us at 888-963-9363 for anymore questions or concerns. Published on March 06, 2019
The Payless Power initial sign up has been incredibly easy and affordable. The information has been straightforward and upfront. The idea of being able to access my account to check my kilowatt usage is nice to know however the fact that I will receive alerts on my cell phone letting me know how much kilowatt hours were consumed and the available balance remaining before billing is a huge plus for me as a consumer. Within 2 minutes of registering online I received a cell phone confirmation of registration and payment confirmation shortly after. Payless Power has made this a relatively painless process and really just a huge relief for me.
Response: Dean, Thank you so much for the great feedback! We are delighted to know we have met your expectations. Happy we can provide you all the tools needed to make your experience using our service easy to use & manage. Published on March 06, 2019