Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
These 5 star reviews have absolutely GOT to be fake. Not being able to make payments less than $20 was annoying enough, but now not being able to make payments less than $75 without being charged a penalty fee(stop calling it a service fee… it’s a freaking penalty) of $4.95 and now not being able to use payment methods that don’t match our accounts billing address? Riddle me this, what if a friend wants to pay for my electricity to help out, then what geniuses? This company hasn’t just gone down hill, it’s crashed and burnt and I’m outta here because there are definitely less shady pay as you go energy companies
Response: Abdul- Your comments state that you feel like the $4.95 minimum payment fee is a penalty and you are also unhappy that we will now require an address verification on card payments. Change can be alarming and your reactions is understandable however I think we can clear up your concerns. You are correct in that there is a $4.95 minimum payment fee for payments less that $75. However there is a way that you can avoid this. You can make payments as low as $40 by enrolling in autopay. Also note, that you are not being charged more for your service by making a larger payment, you pay the same amount based on your usage but have to make fewer payments . This reduces the amount of payments and calls to our call center which allows us to reduce cost and lower our variable rate plans and rates for new customers as well. Your friend an always make a payment for your using their card. They just would need to call in to the customer care at 888 963 9363 or use the automated phone system. You would need top provide your account number etc. They must know the billing address for their card however. Published on November 21, 2022
Terrible site is a terrible service. I can’t go to my personal account to send an email. My children are about to freeze.
Response: Mr Krugliakov- Your comments state that the website is terrible and you were unable to send a message. You were afraid that your children would freeze. Any parent would have those concerns for their children if they could not reach their electric provider. Your frustrations are understandable because there were site issues earlier in the week however I am happy to say that your service was not affected in any way. We had no issues with our toll free numbers and you can always reach us by phone from 8:30 AM to 5:30 PM Mon- Sat. 888 963 9363 Published on November 18, 2022
They will steal your money !
Response: Ms. Vonner. Your review says that you feel like Payless Power steals money from customers. Electricity rates have gone up across the country (including Texas) for everyone as wholesale costs have increased . But this does not mean we steal money from customers. We bill you per the terms of your plan and the daily usage your home consumes. We will be happy to go over this with you and show you how to register with www.smartmetertexas.com so you always can be sure that your meter is reporting the correct usage. . Please call us at 888 963 9363 to discuss. Published on November 18, 2022
Thanks for everything.
Response: Thank you for being a great customer! Published on November 18, 2022
Fast and easy great service easy process with the payment and everything I will recommend you all to everyone needs help.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on November 18, 2022
Buena compañía
Response: Muchas gracias por su commentario! Published on November 18, 2022
Very easy to use the online system
Response: Thank you so much for the 5 star review! Published on November 18, 2022
The best thing ever
Response: Thank you so much for the 5 star review! Published on November 17, 2022
I have been with this company 10 plus years never had a problem until now when it comes to running a brand new heat unit they charged me 30 dollars for one day of running my central heat which is ridiculous and the rep tried to tell me it’s my appliances that are plugged in while I’m not home there is no company in this world that charges 30 dollars a day just to run central air or heat you will not survive the winter if you stay with this company I also have the proof of these charges and they can’t explain how or why I’m getting charged this much for one day at all on top of that customer service is nothing but a scam
Response: Mr Luster- Thank you for your business over the past 10 years. I do not see a charge of $30 in a day but I do see 2 high daily invoices that are in conjunction with the colder weather that hit your are this weekend. A supervisor will call you to discuss. A you may know we bill you using the meter reads that is provided to us by Oncor. You can audit these readings your self by registering at www.smartmetertexas.com . If you log onto your my account portal all of the information you need to register is provided. As Oncor operates the meter, the reads would not vary regardless of the retail electric provider you use. Since you have a new heater, please ensure that you are not using the emergency heat or aux heat setting on your thermostat . You may also want to check to make sure the thermostat was installed correctly . 888 963 9363 Published on November 16, 2022
Todo muy bien grasias
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
