Didn’t share the plan documents before starting the service/Agreement. Verbal communication of Plan details is not enough especially when the customer is in phone.
Response: Hello. We do understand that you may have questions about the terms of your plan which is why we deliver your plan documents within 24 hours of your connection order. We also offer a 30 day guarantee which allows you to switch within that time with no early termination fee if you are not satisfied. Call us at 888 963 9363 for more info . Published on January 20, 2024
Very expensive service
Response: Hello- The rates charges under your plan are actually some of the cheapest in Texas and in alignment with all of the major providers in the state, Colder weather does bring increased usage with it though . With daily billing you can monitor how much electricity your home actually uses . You can actually use our customer portal to see the correlation between the weather and your usage . This is a great tool to help you raise awareness and stay within your budget. Published on January 20, 2024
This is THE ABSOLUTE WORST COMPANY EVER!! THEY ARE CHARGING ME 40 DOLLARS A DAY WHEN IT WAS AROUND 12 LAST WEEK!!!! THEY KEEP GOING UP AND IM NOT USING ANYTHING MORE THAN I WAS!! DO NOT I REPEAT DO NOT GO WITH THEM!! YOU WILL BE MISERABLE AND UNHAPPY
Response: Ms Damian- As you’ve correctly pointed out, you’ve seen some alarming increases in your daily charges from last week to this week. It’s not your rate so what is the main difference? This week , Texas (and the whole USA) was in the grip of an arctic blast. A week ago, you were experiencing a typical January week in Texas… Highs in the 60s and night time lows in the mid 30s. This week it was highs in the 20s and 30s and lows in the teens. When this happens your heater does not use the same amount of power as it does when its 60 degrees outside even if you don’t touch the thermostat . The heat will run non stop. The good news is that you should have seen highs in the 60s return today. We bill 2 days behind so you should see some relief on your daily billing around Saturday. You can see also of this in your Payless Power My Account Portal. Wile there you can also register at SmartMeterTexas.com so you can audit to ensure that we are billing you for what your meter is reporting. Published on January 20, 2024
Horrible service, expensive and they make it impossible to just make a payment. Would never recommend this company to anyone.
Response: Ms McBreen- We’ve reviewed your account and definitely can understand why you are frustrated. We see that you’ve had persistent issues with the zip code matching on your card as well as log in credential issues. Password issues can be one of the most infuriating things about doing business online. I see that you received assistance today but if you continue to have these experiences you can always make a payment on moneygram.com with a credit card using received code 14715. I hope that helps. Published on January 20, 2024
My daily cost is over $23 a day during the cold weather. It was 7$ a day and when it got cold they jacked my daily cost up
Response: Ms Willmon- It is understandable why you would be concerned about the increase in your daily charges . They have risen drastically over the past week due to the cold front affecting not only North Texas but most of the country. Please keep in mind that you have a fixed rate plan meaning that we cannot raise your energy rate. Your charges have increased because the last 3 days has seen a dramatic rise in your usage . That happens when temperature drop into the low teens. We bill you using what your meter reports. You can confirm this by registering free of charge at www.smartmetertexas.com . Enrollment information is on your Payless Power MyAccount Portal. Published on January 19, 2024
This process was straightforward!
Response: Thank you so much Trinity!! Published on January 08, 2024
Is fast and easy
Response: Thank you Javier for the 5 star review! Published on January 08, 2024
let me just say that they have really great customer service. yes, you might have to wait but it is well worth it. They help resolve any problem you have and will continue to use them for my electricity services! Thank you Payless power for helping me save on my light bill! 🙂
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on January 08, 2024
Very easy and convenient!!
Response: Thank you for the 5 star review! Published on January 08, 2024
Serivice is good
Response: Thank you Derrick for the feedback it's greatly appreciated! Published on January 08, 2024
