Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
I use to love this company now with all the fees it’s absolutely ridiculous you might as well not be a prepaid company anymore.. it’s hard out here and sometimes $75 isn’t always available definitely looking for a better company.
Response: Ms Shaw- Your comments show that you were happy with Payless Power until the minimum payment fee was added. That’s is understandable and Payless power has listened to this feedback and lowered the fee amount. You can also avoid the fee and having to make larger payments by enrolling with auto pay. Callus at 888 9639363 or log into your customer portal for more details. Published on July 19, 2022
Rates have went up to 19 cent per kw! Charging $20-$30 per day! Representative told me no other offers are available! And no low income options were available! Even though the website indicates something different! Highly disappointed!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on July 14, 2022
This service not good at all .. i was paying $11 a day in one week it to $22 a day .. too much . I wouldn’t recommend this to anybody … never get any feed back … they dont care if you have family they cut you electricity off as soon as it hits 0 Balance
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on July 14, 2022
OVERCHARGING INSENSITIVE TERRIBLE CUSTOM SERVICE NO PROFESSIONALISM ROBBING CONSUMERS BLIND EVIL ACTING NONCHALANT UNCARING UNCOMPASSIONATE MONEY HUNGRY NONE COMPREHENSIVE SKILLS MUST I GO ON
Response: Hello- A supervisor will contact you to learn more about your experience. 888 963 9363 Published on July 14, 2022
Yes this is not a good way to go thru are charging fees that’s freaking ridiculous when I first got them it was great this past year has been money hungry I’m switching my provider I pay almost 300 a month no cool
Response: Your comment states you’re unhappy with the service since the company has changed their policy on payments. We do have options that will help assist you on avoiding that fee. The reason of these changes is all due to inflation that is causing the cost of electricity going up. We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on July 12, 2022
Your thief’s y’all over charge so much
Response: Mr Luna- Your review comments state that you feel like are being overcharged. That’s is understandable and many Texas residents are feeling that way regardless of their electric company due to the hot summer and increase in energy prices all the way around. You are in a better position though because you are under a fixed rate so it cannot increase. A supervisor will contact you with more information about your plan and better ways to reduce your electricity consumption. 888-963-9363 Published on July 07, 2022
I am very disappointed with this company. I enrolled in a prepaid account. I was told nothing will change and now I am forced to add $75 or I’ll be charged an extra $5 if I add anything less than. I enrolled in prepaid to eliminate making large payments and rather pay as I go. At this point I’d rather have a bill because of all the reoccurring extra “convenience fees”. The only reason I have not cancelled is because of the etf (early termination fee). It started at a minimum of $25, then $40, and now $75. I am fed up.
Response: Deysa- your comment states you’re unhappy with the service since the company has changed their policy on payments. We do have options that will help assist you on avoiding that fee. The reason of these changes is all due to inflation that is causing the cost of electricity going up. We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on July 06, 2022
I have been with this company for 5 years or more… ( SHAME ON ME ). When your on the go on work and home and get so occupied that you just pay your bills without reading them, that’s me. Till I finally noticed how high my electric bill was. For just being my wife and I, over $400 per month is too much. Payless charges $3.29 per day automatic and .19 cents per kilowatt and other hidden charges. After so many years of being a good customer, I called them to see if I can get a better rate ( fixed rate ) if I agreed on a contract. Her response was, Unfortunately we don’t offer that, the best we can do is sign you up for a year contract at what your paying now ????. What a way to treat a loyal customer. People DON’T EVER CONSIDER THIS INCONSIDERATE COMPANY ????. THEY WILL NEVER HELP YOU, THEY ONLY WANT YOUR MONEY… THIS COMPANY SHOULDN’T BE CALLED PAYLESS, IT SHOULD BE CALLED PAYMORE AND MORE AND MORE…. WHAT A TIP OFF YOU ARE. SHAME ON YOU ALL…
Response: Rosendo- your comment states you’re unhappy with the service as the company now cares about money. The reason of these changes is all due to inflation that is causing the cost of electricity going up. We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on July 06, 2022
Absolutely horrible company, they do not work with you if you need more time to make a payment, you can only have 1 deferred payment plan and they raised the minimums. Just use a different company, they are horrible.
Response: Thank you for your review. Your comment states that you are not happy with the service because we don't give you more time to make your payment. We do send daily notifications to help keep you up with the service & the balance remaining. We also did offer you a courtesy account protection to give you a extra time to make a payment in order to avoid disconnection. Please contact us for more information or concerns. Published on July 01, 2022
Soooo because I chose to stay a customer you raised the minimum balance to $40. Outrageous. And how come the what y’all call low income neighborhoods HAVE to be on Auto Pay? When I lived in zip code 76116, I NEVER needed autopay. WHY IS THAT?!! Glad this is my last week. I’ll pay what’s owed and move on. I’m tired of all y’all companies profiting off the consumer. I DO NOT believe there was a price hike in electricity. I won’t be recommending y’all to anyone else. I guess it is true that they make you pay more for staying with them. I just put $50 in my account on Monday and I’m already down to $21 and it’s Wednesday. 14kwh is costing me dam near $10? I don’t think so. Y’all can go play with somebody else’s money, not mines. I want to “live” not “survive”, and I’m going to cause I’m done with y’all. And here lately, I’ve been having a problem logging into my account. I never changed my password, yet it’s wrong. I’m trying to log in right now, and the forget password email you sent says “page not found” when I click on the link. Tired of dealing with problems.
Response: Hello, Thank you for contacting us. First of all, we appreciate your patience in receiving this response regarding your concern. Looking at it from your perspective, we see why you are not satisfied with the service you received. Your mentioned points are important to us, so let us respond to each of them in order. Minimum Payment- We have great news for you! We actually took our customer’s feedback very serious in regards to the minimum payment amount and instead of being $40.00, is now how it used to be before ($20). Your Auto Pay Concern- Based on the plan you selected, (Autopay and Save Variable) it does require to be on auto pay. However, if you are not satisfied with this plan, you can contact us to see what other options we have for you to change the plan. Your Acct Portal Issues- You have all the right to be upset about this. We did in fact experienced issues with the Portal which we believed that it was caused due to the server. That issues has been resolved. We made an attempt to contact you to go over your concerns with you over the phone. We got your voicemail, but we left you a message so you can please call us back. In reference to your usage we actually see that you do a great job maintaining your consumption. This is something that we can review with more details over the phone with you. We do respect your point of view or perception, but we know with certainty that our product and service that we offer are of quality and effective. If you get a chance to check out other electricity competitors, you'll find that our rates stand apart from others. Even big companies that offer postpaid products. We are all facing a challenging time with inflation and basically everything is going up, but know that you have the right to research other providers and be with the one that suits you best. We would love for you not to make the decision to leave Payless Power and for you to allow us to continue to provide you with the quality of service you deserve. At the same time, we will respect your decision. We ask that when you compare us to other providers, that you keep in mind some of the great benefits we offer. • Our daily notifications help you keep your usage within your budget. It will always give you the opportunity to make the necessary adjustments when you need them and not wait until the end of the month when you receive your bill. • You were not asked for a deposit to start your service like other providers do. • Our rates are competitive with others. • We do not have additional charges such as connection, reconnection, etc. • We offer options to our customers to keep their electricity on, such as deferred payment plans, etc. These are just some of our benefits. Here is the link to our website in case you want more information- www.paylesspower.com Here is the link so you can compare prices with other electric companies- www.powertochoose.org We are here for you as long as you give us the opportunity to serve you. If you would like to speak with a customer service representative, you can contact us at 888-963-9363. We are open Monday through Saturday from 8:30am to 5:30pm. Sincerely, Payless Power Published on June 22, 2022
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
