Absolutely terrible experience with Payless power. Switch to any other provider if you can. Payless has terrible rates and bad customer service.
Response: Mr Reinwhr- The rate that you had with Payless Power was one of the best in Texas however at the time of your review North Texas was in one of the coldest times in the past 2 years. Extreme weather results in more energy used to keep your home comfortable. Daily billing shows the real cost of this whereas monthly billing averages out the cold days with milder days by the time you see the bill. You can always audit your usage at www.smatmetertexas.com and call us for more information 888 963 9363. Published on February 19, 2024
Locked my account when I was trying to make a payment. Tried to call customer service 4 different times today and always go a busy signal. Worst service ever and I’ve payed almost $60 for 2 days of electricity and I don’t even have Central A/C. I would give it 0 stars if I could.
Response: Mr Smith- We apologize for the convenience. Our records show that you did experience issues with your card at the time of your review however this was rectified . Thank you for your patience. Published on February 19, 2024
It’s an easy company to sign up..but they don’t have any services to help there customers..there rates are ridiculous high every week you have a different rate that you pay ..I feel it is not worth it.i wouldn’t recommend to get lights through this company
Response: Alissia- Thank you for expressing your concerns. Please call us at 888 963 9363 and we can go over your rates as well as your daily charges. You are under a fixed rate plan and your energy rate does not fluctuate. If you review your itemized invoices on your MyAccount portal you will be able to see a breakdown of each day’s charges. Published on February 19, 2024
So easy to setup
Response: Thank you Megan for the 5 star review! Published on January 20, 2024
Awesome service
Response: Thank you for being an awesome customer! Published on January 20, 2024
Easy process, easy to understand, EFL was well broken down
Response: Glad we can make the enrollment process easy as possible! Published on January 20, 2024
The process is so simple, easy and quick. I love it!!!
Response: Glad we can make your service enrollment easy as possible. Published on January 20, 2024
Yes I do recommend
Response: Thank you so much for the review! Published on January 20, 2024
Great updates, good communication, they are trying harder then the other electrics services. Worth a shot if you looking for new service.
Response: Thank you so much for the 5 star review! Published on January 20, 2024
Customer service has taken a downturn unfortunately.
Response: Hello- You’ve been a valued longtime customer but I do not see a record of any correspondence for contacts from you since you enrolled. We would like to hear more about your experiences so please reach out to 888 963 9363. Thank you for being an excellent customer . Published on January 20, 2024
