Great service! Love it! Easy to use and employees are always super helpful! Very competitive rates! Also work with you when you need help!
Response: Thank you for your feedback it’s greatly appreciated! Payless Power is a company that has competitive prices. We pride ourselves to know that our product has no hidden fees, no gimmicks. Published on November 06, 2019
This is by far the worst power company how in the hell can ur power be off and them still charge u every day I will never use this company again if they do not fix it and I refuse to pay what they say I owe on top of all that I will be sure to tell everyone I know not to use this company
Response: Terry we do apologize for your experience. We will be more than happy to independently go over your billing so you may have an understanding how the billing works with prepaid service. A Supervisor will contact you shortly to go over this matter. Published on November 06, 2019
Love this company. Was so easy to keep an eye on my electric usage. Never a surprise
Response: Thank you for your feedback it's greatly appreciated! Glad we're able to provide you all the tools needed to make your experience with our service easy to use and manage! Published on November 04, 2019
I have been a customer with payless power for over a month and generally enjoy the service and process. I did encounter an issue in the first month, where the daily email for my account balance did not go through, it was sent to me for about 3 days and stopped completely, which contributed to me forgetting about the payment and power got cut off in a summer day 🙁 it somehow got fixed and emails started to come through in this past weeks, and my experience has been wonderful with this company.
Response: Thank you Jing, for sharing your experience it's greatly appreciated! We do apologize for that discrepancy, anytime you don't receive a email or text the latest is by 9:30 am please call in to notify us, to avoid disconnections occurring, & also to keep us aware that you are not receiving these notifications as these are the main ways we communicate to the customers. We're glad that issue did get resolved! Thank you again for your awesome feedback(: Published on November 04, 2019
Very easy to use and to add money.
Response: Thank you Maci for sharing your experience! Glad we can make the online portal very easy & convenient to use! Published on November 04, 2019
Fast & friendly service.
Response: Thank you Fred for sharing your great experience about our service! Published on November 04, 2019
Just started last week so far pretty good company
Response: Thank you Loyce for sharing your feedback it's greatly appreciated! Published on November 04, 2019
Easy and fast will use again
Response: Glad we can make the online portal easy & convenient! Published on November 04, 2019
Yall are awesome
Response: Thank you for rating Payless Power! Published on November 04, 2019
You guys are grate.
Response: Thank you for being a great customer! Published on November 04, 2019