So far so good!
Response: Thank you Michelle for your feedback it's greatly appreciated! Published on November 18, 2019
It was quick and helpful
Response: Thank you for sharing your experience using the online portal! Published on November 18, 2019
It is Super awesome
Response: Thank you Katherine for the 5 star review! Published on November 18, 2019
I need someone to call me asap. I looked at my usage today and yesterday and it’s over 120KWH &134 KWH. That is impossible. I am in a 1 bedroom apartment. I dont use the air or heat and I’m never here. From paying less then $3.00 per day using a little over 20 KWH to almost $10.00 a day and using over 130 KWH is an extreme change of pricing and is not realistic. I need Management to call me asap.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on November 18, 2019
I’ve been with this company for about 2 years now. After the past 2 days I’m looking somewhere else for electricity. No company I know tries to charge $70 for 2 days worth of electricity. It’s just me and my toddler at home and not even the whole day. I’m disgusted that they would try and charge this much.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on November 18, 2019
I have beeN over charged more than once
Response: Thank you for commenting. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on November 18, 2019
I’m really unsatisfied this company is starting to charge me a lot even when I’m not home. I’m about to switch to a different company.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on November 18, 2019
I love using Payless power.
Response: Thank you so much for the 5 star review! Published on November 14, 2019
Great service. Easy payment system.
Response: Thank you Morgan for being a great customer! Published on November 14, 2019
Easy and efficient. I would definitely recommend to others
Response: Glad we can make you service experience easy as possible! Thank you for the feedback it's greatly appreciated! Published on November 13, 2019