I like your company. I like the email updates, this let’s me know my electricity I consumption and how I can save. One thing I would like to see is how to pay the amount we can afford and not be imposed a certain amount. I there is a reason for this option I would like to know.
Response: Ms. Ramirez- Thank you for your comments. Payless Power does have certain payment rules and these are generally in place to ensure that the customer’s payment is enough to ensure service. If your account balance is positive, you can make payments as small as $20.00 Please keep in mind there is a fee of $4.95 to post a payment less than $150 on some plans but on most plans this only applies to payments under $75.00. Published on February 19, 2024
Can me back please see
Response: Ms Peoples- Thank you for your patience. There were lengthy wait times on January 20 due to the massive amounts of customers affected by the artic blast. Our records show that you were able to receive assistance. Please bear in mind that Payless Power bills 2 days in arrears. Published on February 19, 2024
Soon as the weather drops the meter reading goes up and doesn’t change even when no power is being used at all. Daily average stays the same, very unreasonable usage readings
Response: Mr. Paredes- Your comments state that your usage goes up whenever it gets colder, and you don’t think this is accurate. That is understandable but Payless Power does not inflate your rates or usage. You are under a fixed price product with a 12-month term. Your rate is locked. Extreme cold can have an enormous on your usage though. Most Texas residents may not realize how much if they have never had daily billing before. Texas winters usually consist of many milder days and colder nights with a couple of intense artic events mixed in. This usually would result in those high winter charges getting averaged down by the time you receive a monthly bill . Its still costing you but you don’t notice as much because of that. Daily billing strips away the façade and that can be shocking but also very educational. You can always audit your usage by registering free of charge at www.smartmetertexas.com. You will need your ESI-ID number and meter number which is posted on your Payless Power customer portal. Call us at 888 963 9363 for assistance. Published on February 19, 2024
Very unsatisfied customer. I’m paying $20 a day for an apartment. I have unplugged as much as I can and this is beyond unacceptable and by far the worst experience.
Response: Ms. Gonzalez- I was able to find an account for you but it closed in 2019. Please call us at 888 963 9363 so we can assist with your concerns. Published on February 19, 2024
I’m trying to speak with payless power but for the 2 day the lines are busy. Now my lights are being disconnected
Response: Ms Peoples- Thank you for your patience. There were lengthy wait times on January 20 due to the massive amounts of customers affected by the artic blast. Our records show that you were able to receive assistance. Published on February 19, 2024
NO STARS PERIOD!! WORST COMPANY EVER !!! They raise the kwh usage 1000%. DO NOT USE THIS COMPANY. YOU HAVE BEEN WARNED!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!;!;
Response: Ms Richardson- Our records show that you were under a fixed rate plan with a 12-month contract. Payless Power did not raiser your rates or your usage. However, cold weather like we experienced the weekend of January 20th will usually result in sharp increases in electricity usage. When, you see news stories during cold weather about ERCOT asking the public to conserve energy , it’s a reflection of what’s going on in homes across the state. It takes a lot of extra energy to warm a home during extreme cold spells. I’ve reviewed your usage and can see why you would be alarmed . it was very, very high. You may want to have an HVAC tech inspect your heating system and also, please avoid using the auxiliary heat setting on your thermostat if possible. Heating strips in a 2 stage heat pump consume about 3X the energy as the normal heat setting . Published on February 19, 2024
Payless power charges customers when the power and meter are not even running. I got charged daily when centerpoint had my power completely off from the main. False billing
Response: Ms Baker- Your comments state that you were billed when your power was off . Our records do show that we opened a billing review on your behalf which confirmed that there were estimated meter reads generated as a result of your power being shut off due to work occurring at the home. An adjustment has been made based on this. Please call us at 888 963 9363 if you have any further concerns. Published on February 19, 2024
I have tried for 2 days to reach customer service…IMPOSSIBLE. All I get are busy signals or recordings.
Response: Ms Redwine- we do apologize for the inconvenience surrounding wait times during the January cold spell. My records do show that you were able to receive assistance. Wait times now average around 2 minutes. 888 963 9363 Published on February 19, 2024
It’s not terrible so far, except the $1 74 a day fee. That’s $54 a month. That’s a weeks worth of electricity at our place. I didn’t see that when signing up. Probably my fault, or they keep it hidden for a reason.
Response: Mr Thomson- Than you for your reply. I was not able to locate your account using your email. Please call us at 888 963 9363 and we will be happy to review your account with you. Published on February 19, 2024
This company has outrageous fluctuating prices. Your bill will increase when it’s hot or cold so throughout the year you will pay more and more with this company. Customer service will not assist or commend loyalty but only narrate the issue instead of accommodating. Overall this was the worse experience with an electricity company.
Response: Mr Dolan- You comments state that you feel Payless Power raises rates when it gets very cold and very hot and then will not accommodate your requests for assistance or billing adjustments. Its understandable why you might feel this way, but your rates do not fluctuate as you are on a fixed rate plan. Your charges fluctuate when it gets hot or cold, but your energy usage increases during those time . Its ok to be skeptical of this but you can audit this by registering free of charge at www.smartmetertexas.com. This is a free site operated by the State of Texas that allows you to see your daily meter reads at the same time the electric provider receives them . It’s not affiliated with Payless Power but you can use resister for this site with information that we provide on my account portal. Call us at 888 963 9363 for assistance. Published on February 19, 2024
