Service was quick and easy. And there when I needed them
Response: Thank you so much for the 5 star review! Published on March 06, 2024
Great and cheap company
Response: Thank you for being a great customer! Published on March 06, 2024
Ya stop the churchs from helping people with they light bill telling them that have to go paid it at a money gram now alot people are going to be without light
Response: Hello- Your comments indicate that we do not allow churches to make pledges on a customer’s behalf. We would like to get a better understanding of what you mean. We do accept pledges from verified organizations including churches. We also accept credit card payments unless there is an account suspected of fraud. I see no such indicator on your account and you were able to successfully post from your card yesterday. A supervisor will reach out to get more information on your issue. Published on February 19, 2024
Definitivamente hice una mala elección al contratar con esta compañía, en la anterior pagaba 110 por mes y aquí pago 100 por una semana …. lamentablemente mi compañía anterior no tiene cobertura en mi nueva dirección, no la recomiendo!!
Response: Hola, MAURO RODRIGUEZ - 1624858 Gracias por comunicarse con Payless Power. Entiendo la importancia de su mensaje ya que nos informa su inconformidad sobre la manera que se a facturado su cuenta. Haciendo revision de su cuenta, puedo entender su molestia. Usted comenta que con su proveedor previo, pagaba $110 al mes y con Payless Power, Paga $100 por semana. Tambien comenta que su direccion es nueva y su proveedor previo no puede darle servicio asi que inicio con Payless Power. La cuenta se creo el 12/19/2023 y el servicio inicio el 12/29/2023. En mi opinion, el consumo se a mantenido bajo, con un promedio de entre 20 a 30 kilowatts al dia. Si hay dias que se eleva un poco la temperatura. El reporte mas alto es la factura de el dia 02/14/2024. Reconocemos que esto impacto a muchos de nuestros clientes al no recibir una factura completa y despues recibir dos al mismo tiempo. Puedo confrimarle que el consumo que se reporta es correcto. Payless Power no lee su medidor, estas lecturas son manejadas por medio de su distribuidor local, Oncor. Usted puede confirmar las lecturas registrando su medidor en smartmetertexas.com. Usted tiene derecho de eligir que compania le da servicio. Al cambiarse de proveedor, se le aplicara un cobro de $99 por terminacion anticipada. Si usted se muda de domicilio y nos informa que se a mudado, no se le aplicara este cobro, siempre y cuando nos provee con una copia de su arrendamiento nuevo. Porfavor llame a nuestro departamento de servicio al cliente para mayor assistencia. 888.963.9363. Atentament, Payless Power Published on February 19, 2024
Una estrella es mucho . No sé dejen engañar No la recomiendo. Porque cale 3 semanas ahorrando. Y me di cuánta que las facturas eran las mismas que cuando estaba el frío fuerte. Es la peor compañía que pude aver encontrado me deje llevar por las reseñas. Llame y en lugar ayudarme se enojan y amenazan con cobra el contrato si uno se quiere salir. Son unos inconscientes!! 😡😡Y más porque vivo sola con mis niños ye la paso trabajando y solo entro a dormir. 😡😡😡
Response: Hola Marleny Carreto - 1591201 Gracias por comunicarse con Payless Power. Entiendo la importancia de su mensaje ya que nos informa su inconformidad sobre la manera que se a facturado su cuenta. Llame a el numero que tenemos en archivo pero no pude comunicarme con usted. Haciendo revision de su cuenta, puedo entender su molestia. Usted comenta que las facturas son las mismas que cuando estaba frio. Me imagino que se refiere a las facturas recientes en comparacion al frio artico que paso por nuestro estad el mes de Enero. Lo mas cercano al consumo que puedo ver es que en el dia 21 de Enero, se reportaron 45 kilovatios consumidos. La temperatura alta en ese dia, de acuerdo a accuweather.com, fue de 35 grados y la baja fue de 24 grados. El dia 02/14/2024, usted recibio una factura de 38 kilovatios. Este es por el consumo de dos dias en un solo bil. Es decir, que el 14, se lo cobro por el consume de el dia 11 y 12 de Febrero. El dia 11 se reportaron 12.32 kwhs y el 12 de Febrero se reportaron 21.15 kwhs. La razon por la cual se le cobro dos dias en una sola factura es porque el dia 13 de Febrero, no hubo cobro por el consumo de el dia 11 de Febrero. Reconocemos que esto impacto a muchos de nuestros clientes al no recibir una factura y despues recibir dos al mismo tiempo. Puedo confrimarle que el consumo que se reporta es correcto. Payless Power no lee su medidor, estas lecturas son manejadas por medio de su distribuidor local, Oncor. Usted puede confirmar las lecturas registrando su medidor en smartmetertexas.com. Solo ocupa la siguiente informacion: Numero ESIID: 10443720004066612 Numero de Medidor: 151955017LG Compania: Young Energy LLC dba Payless Power Despues de revisar su cuenta, tambien note que de acuerdo al plan seleccionado y los datos de electricidad, los precios estan basados en lo siguiente: Cargo Dario $1.60 Crédito Mensual $24.00 (por uso de 500 KWH) Cargo de Energía 8.0000¢ Cargos de Envío de TDSP 5.0339¢ Cargos Mensuales de TDSP $4.23 Cobro por terminacion anticipada $99 Si esta bajo un conrato con Payless Power. Usted tiene derecho de eligir que compania le da servicio. Al cambiarse de proveedor, se le aplicara un cobro de $99 por terminacion anticipada. Si usted se muda de domicilio y nos informa que se a mudado, no se le aplicara este cobro, siempre y cuando nos provee con una copia de su arrendamiento nuevo. Envie un ticket para el centro de Operacions y Facturas para aserugarnos que se le a aplicado su credito mensual de $24 por cada mes que consuma 500 kwhs or menos. Porfavor llame a nuestro departamento de servicio al cliente para mayor assistencia. 888.963.9363. Atentamente, Payless Power Published on February 19, 2024
They connected the wrong meter number and I have been paying the upstairs apt for months now and didn’t know till my light got disconnected and found out they never had it connected to my apt but to someome else’s..I’ve been on phone with them all day and not one person figured it out I had to myself
Response: Mr. Rodgiguez- You comments state that you were on the phone with our customer care team all day on Feb 6 due to an issue with an incorrect meter. We do show that AEP was dispatched to your home and discovered that the meter number stickers had been switched . While we took steps to return the usage that you consumed with us to the correct resident. It appears that you did not start an account with us at the correct address. Please call us at 888 963 9363 so we can assist you. Published on February 19, 2024
Always have trouble paying automatic system always puts you threw loops and hangs up on you. Deny the card for no reason now account is blocked.. I have asthma and need to take breathing treatments every 2 to 4 hours and it’s going to turn my lights off due to me not being able to get through to make my payment I also have for young children this system is very hard to work with I have the money to add but yet it won’t let me
Response: Ms. Rocha- We do apologize for the stress cause buy the issues you experienced when trying to make your payment on the week of 2/4/24. I do see where you were able to have this taken care of and the issues you experienced should be cleared up . Call us at 888 963 9363 if you need additional assistance. Published on February 19, 2024
Get rid of viral reality I’ve been trying to put money on my account not going well if not going back to old system your going be losing, Mr Porter as a customer! Your Rating from Mr Porter is zero.
Response: Mr. Porter- Thank you for commenting. We apologize for the inconvenience and definitely do not want to lose your business. You are a great customer. My records show that you were able to successfully post your payment after writing your review. If you need additional assistance please let us know. 888 963 9363. Published on February 19, 2024
Be careful guys, they charge you daily and have hidden fees Stay away from this company.
Response: Hi Mr Brito- Your comments state that Payless Power charges daily (this is absolutely true ) and that you were charged hidden fees. That part is not true or at least we do not intentionally hide fees. All charges are listed on either the Terms of Service or the Electricity facts label documents that were available during enrollment. Call us at 888 963 9363 for more details. Published on February 19, 2024
Bill sky rocketed over the last 2 weeks. I’m paying daily and I’m the only in my household. Gone most of the day at work and still threaten with disconnection daily. New service agreement is crap and I will not agree to it. I will be taking my money elsewhere. Y’all pls look harder and longer because this company ain’t it.
Response: Hello- We were not able to locate your account under your email. Many customers did experience very high usage during the January Arctic Blast. This was not due to increased rates though. The amount of power that central heat requires to heat a home during prolonged sub-freezing temperatures is considerable. Much higher in fact that the energy it takes to cool a home in 100 degree temps. You are correct in that you can switch providers with no penalty for 14 days following the delivery of the new Terms of Service. If you see an early termination fee on your account because you switched during that period please contact us at 888 963 9363 so we can remove it for you. Published on February 19, 2024
