Great Services!!!
Response: Thank you for reviewing Payless Power! Published on February 20, 2025
Just an scam…. They always create a detail that not going to show in the monthly invoice.
Response: Thank you for taking the time to leave us your feedback on this matter, Celestino. We understand you have some concerns with your billing and charges and know that these are very important for our customers to properly understand. Payless Power lists all charges included in your billing in every Statement of Usage and Payment. If you have any questions about any charges you receive, please contact us at 1-888-963-9363 Published on February 20, 2025
Great customer !!!!!
Response: We appreciate your review and the high rating, Shawn! Published on February 19, 2025
Not good for seniors
Response: Thank you for your feedback on this matter, Kenneth. We know you may have some concerns with the services you are being provided, and know that these are important matters. While we are not currently offering post paid services, we are aiming to get this option available later this spring. When post-paid services become available, you may be eligible for a deposit waiver if you are 65 or older. Published on February 19, 2025
Customer service sucks!
Response: Thank you for giving us your feedback on this matter, Everest. Payless Power understands the importance of receiving assistance from customer service, and can understand why you may be frustrated with an experience you feel may be inadequate. Payless Power records all of its calls, and customers may call 1-888-963-936 and request a review of these calls by a supervisor. Published on February 19, 2025
I really don’t do the research when it comes to comparing rates to see which are good or bad so I can’t speak on that; however, I will say that the customer service here is so helpful & they’re so kind. I had to close my acct due to me moving somewhere else, but whoever was assigned to my acct she needs a raise! She has been just fabulous!! When I end up moving again you can bet that I will be opening up another acct with you guys!! Thank you!
Response: Thank you for leaving Payless Power a review, Jennifer! We are thrilled to hear about you experience with our excellent customer service, and are excited to provide you services whenever you may need them again. Published on February 19, 2025
Excellent service
Response: We appreciate you for taking the time to review Payless Power! Published on February 19, 2025
Everything is going well with the electric.
Response: Thank you for taking the time to rate and review our services! Payless Power is proud to be your electricity service provider of choice. Published on February 19, 2025
Greetings, It seems to me that the base of usage is determined by the weather. I was out of town my thermostat was set on 71 the entire time. Why is that? I drove to Arizona left on Friday returned Monday morning. I would like my smart meter checked to make sure its working properly? I’m going to start keeping up with the meter numbers as well to compare. This is extremely too high I’m on a fixed income. I know that’s not your business and you don’t care. God Bless.
Response: Thank you for taking the time to reach out to us about this matter, Tamara. Payless Power understands you have concerns with regards to your recent billing and usage, and know that this is vital to understand. Payless Power bills its customers based on the amount of electricity their home consumed. If you keep a heater on at the same temperature while you are away from home, that will consume quite a bit of electricity. This is especially true for periods of winter weather, as a heater at 71 degrees will have to work almost non-stop to heat a house while its down to single digits, as opposed to it being 50 degrees. You can always review your usage and consumption via the smartmetertexas.com website, which will break your home usage down into 15-minute intervals. If you have any further questions or concerns, feel free to reach out to us at 1-888-963-9363 Published on February 19, 2025
I’m giving this rating because they turned off power for 2 dollars when it’s freezing. Now I have to pay for someone else bill definitely won’t let them stay in a freezing apartment. What a shame
Response: Thank you for your feedback on this matter, Monicqua. We understand that you have concerns about a disconnection of your services, and know that can be a stressful situation to deal with. If services were disconnected for having a balance below $0, then a payment must be made to the account to bring you balance to at least positive $20. With this amount, your services can be restored and you will have additional funds for future energy usage. If you have any other questions or concerns, please reach out to us at 1-888-963-9363 Published on February 19, 2025
