Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
They connected the wrong meter number and I have been paying the upstairs apt for months now and didn’t know till my light got disconnected and found out they never had it connected to my apt but to someome else’s..I’ve been on phone with them all day and not one person figured it out I had to myself
Response: Mr. Rodgiguez- You comments state that you were on the phone with our customer care team all day on Feb 6 due to an issue with an incorrect meter. We do show that AEP was dispatched to your home and discovered that the meter number stickers had been switched . While we took steps to return the usage that you consumed with us to the correct resident. It appears that you did not start an account with us at the correct address. Please call us at 888 963 9363 so we can assist you. Published on February 19, 2024
Always have trouble paying automatic system always puts you threw loops and hangs up on you. Deny the card for no reason now account is blocked.. I have asthma and need to take breathing treatments every 2 to 4 hours and it’s going to turn my lights off due to me not being able to get through to make my payment I also have for young children this system is very hard to work with I have the money to add but yet it won’t let me
Response: Ms. Rocha- We do apologize for the stress cause buy the issues you experienced when trying to make your payment on the week of 2/4/24. I do see where you were able to have this taken care of and the issues you experienced should be cleared up . Call us at 888 963 9363 if you need additional assistance. Published on February 19, 2024
Get rid of viral reality I’ve been trying to put money on my account not going well if not going back to old system your going be losing, Mr Porter as a customer! Your Rating from Mr Porter is zero.
Response: Mr. Porter- Thank you for commenting. We apologize for the inconvenience and definitely do not want to lose your business. You are a great customer. My records show that you were able to successfully post your payment after writing your review. If you need additional assistance please let us know. 888 963 9363. Published on February 19, 2024
Be careful guys, they charge you daily and have hidden fees Stay away from this company.
Response: Hi Mr Brito- Your comments state that Payless Power charges daily (this is absolutely true ) and that you were charged hidden fees. That part is not true or at least we do not intentionally hide fees. All charges are listed on either the Terms of Service or the Electricity facts label documents that were available during enrollment. Call us at 888 963 9363 for more details. Published on February 19, 2024
Bill sky rocketed over the last 2 weeks. I’m paying daily and I’m the only in my household. Gone most of the day at work and still threaten with disconnection daily. New service agreement is crap and I will not agree to it. I will be taking my money elsewhere. Y’all pls look harder and longer because this company ain’t it.
Response: Hello- We were not able to locate your account under your email. Many customers did experience very high usage during the January Arctic Blast. This was not due to increased rates though. The amount of power that central heat requires to heat a home during prolonged sub-freezing temperatures is considerable. Much higher in fact that the energy it takes to cool a home in 100 degree temps. You are correct in that you can switch providers with no penalty for 14 days following the delivery of the new Terms of Service. If you see an early termination fee on your account because you switched during that period please contact us at 888 963 9363 so we can remove it for you. Published on February 19, 2024
I like your company. I like the email updates, this let’s me know my electricity I consumption and how I can save. One thing I would like to see is how to pay the amount we can afford and not be imposed a certain amount. I there is a reason for this option I would like to know.
Response: Ms. Ramirez- Thank you for your comments. Payless Power does have certain payment rules and these are generally in place to ensure that the customer’s payment is enough to ensure service. If your account balance is positive, you can make payments as small as $20.00 Please keep in mind there is a fee of $4.95 to post a payment less than $150 on some plans but on most plans this only applies to payments under $75.00. Published on February 19, 2024
Can me back please see
Response: Ms Peoples- Thank you for your patience. There were lengthy wait times on January 20 due to the massive amounts of customers affected by the artic blast. Our records show that you were able to receive assistance. Please bear in mind that Payless Power bills 2 days in arrears. Published on February 19, 2024
Soon as the weather drops the meter reading goes up and doesn’t change even when no power is being used at all. Daily average stays the same, very unreasonable usage readings
Response: Mr. Paredes- Your comments state that your usage goes up whenever it gets colder, and you don’t think this is accurate. That is understandable but Payless Power does not inflate your rates or usage. You are under a fixed price product with a 12-month term. Your rate is locked. Extreme cold can have an enormous on your usage though. Most Texas residents may not realize how much if they have never had daily billing before. Texas winters usually consist of many milder days and colder nights with a couple of intense artic events mixed in. This usually would result in those high winter charges getting averaged down by the time you receive a monthly bill . Its still costing you but you don’t notice as much because of that. Daily billing strips away the façade and that can be shocking but also very educational. You can always audit your usage by registering free of charge at www.smartmetertexas.com. You will need your ESI-ID number and meter number which is posted on your Payless Power customer portal. Call us at 888 963 9363 for assistance. Published on February 19, 2024
Very unsatisfied customer. I’m paying $20 a day for an apartment. I have unplugged as much as I can and this is beyond unacceptable and by far the worst experience.
Response: Ms. Gonzalez- I was able to find an account for you but it closed in 2019. Please call us at 888 963 9363 so we can assist with your concerns. Published on February 19, 2024
I’m trying to speak with payless power but for the 2 day the lines are busy. Now my lights are being disconnected
Response: Ms Peoples- Thank you for your patience. There were lengthy wait times on January 20 due to the massive amounts of customers affected by the artic blast. Our records show that you were able to receive assistance. Published on February 19, 2024
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
