Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
My Auto pay was to come out on the 18 and it didn’t happen I got a notice my account was due and had to pay directly. not happy
Response: Hi Crystal, and thanks for contacting us. We understand that it is important for your AutoPay to take payments when you need it to, and how frustrating it can be if it does not work. We will be crediting to your account the late fees from this billing, and if you have any questions or concerns please contact us at 1-888-963-9363 Published on January 16, 2025
It’s too high for services
Response: Hello Lasonya, thanks for taking your time to contact us about this! We know that having a high billing may be stressful, and we would be more than happy to help you. The best way to decrease the billing you receive is to lower your overall usage, as our billing is based on electricity consumed. We know as the weather gets colder, customers may see a spike, especially if your household uses the heater. If you want to track your usage, we have the Usage Insight graph to do sp. You can also access smartmetertexas.com for 15-minute interval breakdowns of your consumption to better understand when you use the most energy. If you have any other concerns, reach out to 1-888-963-9363 Published on January 16, 2025
Keep taking to much money form my account
Response: Thanks for contacting us, Douglashia, we appreciate your feedback. We know that knowing your billing is important for our customers. If you have concerns about your billing or charges, the My Account Portal does break down each billing you received for any given billing date. For further questions or assistance, please contact 1-888-963-9363 Published on January 16, 2025
It’s ok I feel like I pay a lot
Response: Thanks for contacting us, Benira, we appreciate you for reaching out to us about this. If you have any questions with your charges, you can review your billing at the My Account Portal, which will break down what charges were applied to your billing on any date you received your bill. If you need further assistance, please feel free to reach out to us at 1-888-963-9363 Published on January 16, 2025
Don’t understand how we run out of power so fast and we’re barely home
Response: Thanks for contacting us about this Tatiana. We know that understanding your usage and your billing are important, and that being vigilant about your consumption is key for your services. Our My Account Portal displays your usage via the usage insight graph, and each billing comes with what you had used for each billing date. If you want a further breakdown of your electricity usage, smartmetertexas.com goes all the way to 15-minute intervals with your usage to better understand when you use the most. If you have any further questions or concerns, contact us at 1-888-963-9363 Published on January 16, 2025
too expensive. charges $4.95 fee terrible
Response: Thanks for contacting us Marcello! We understand that you may have some concerns with your billing and the Payment Processing Fee. While a $4.95 fee is applied to the account when you make a payment below $75, it should be noted that this fee is amortized into 5 daily installments of $0.99 per installment. Along with making payments of $75 or more, you can also enroll a card into AutoPay to avoid this fee. If you need further assistance, please call us at 1-888-963-9363 Published on January 16, 2025
Should make it easier to make partial payments to one account, i mean yall are a prepaid service so understably so people do at times have to get funds from more than one debit card. Thanks for consideration
Response: Hello Loni, and thank you for contacting us about this. We understand making split payments may be necessary and we would be happy to assist you with making them. If you are using two separate cards to add funds to your account, you must speak with a live representative at 1-888-963-9363 Published on January 16, 2025
Don’t understand why my bill keep getting bigger and bigger.
Response: Hi Crystal, and thank you for contacting us about your billing concerns. We know an increase in billing may be concerning and we would be more than happy to help you understand your usage and charges. You can find information about your overall consumption via the My Account Portal under the usage insights. Smartmetertexas.com also provides a breakdown of your usage, down to 15-minute intervals. You can also view your billing on the same portal, and each day will include what charges you are receiving for that billing date. If you need further assistant, please call us at 1-888-963-9363 Published on January 16, 2025
I became a customer in November of 2024. I thought that everything is going to be alright. It was ok until it was time to make another payment. That’s where surprises happens. I made my first payment a few weeks later. I check my account everyday and I noticed that I have been getting off scene charges. I called and talked to an agent who told me what the charges are for. I never heard of recurring charges being deducted for reconnect fees for a 10 day period. I thought you pay the balance of the bill to get a reconnection. But not here. They take it out the payment you made after paying the balance. So you’re making two payments for the reconnect fee. I am currently drained out of funds because of some rule. And I’m on a fixed income. I am in looking for another solution to get this problem solved Or make other options to get help
Response: Hello Sherhonda, We appreciate you for contacting us about your concerns, especially regarding the reconnection fee and how that is paid out. When customers make a payment to reconnect their services after being disconnected for non-payment, a $30 reconnection fee is applied to the account. This fee is amortized in 10 daily installments, with each installment being a $3.00 charge. We highly recommend that our customers make payments onto their accounts that will help maintain a positive balance and prevent future disconnections in the future. Published on January 16, 2025
Prices could be cheaper and it shouldn’t be a fee to add money
Response: Hello Debra, thanks for reaching out to us about your concerns. While we understand that you may be unsatisfied with the Payment Processing Fee, we would be happy to inform that payments of $75 or more do not have the fee applied to them. Furthermore, the fee can be avoided by enrolling a card into AutoPay, which can be done via the My Account portal. For any further assistance, please contact us at 1-888-963-9363 Published on January 16, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
