Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
The daily insights on power consumption and account balance are great. With other providers, it’s always a guessing game what you’ll pay at the end of the billing period. The rate is fair and I have no reason to switch.
Response: Thank you so much for the feedback it's greatly appreciated! Published on May 17, 2024
Easy payment process
Response: Thank you Chris for the 5 star review! Published on May 17, 2024
Great Service! Awesome timing
Response: Thank you for being a great customer! Published on May 17, 2024
Fast and easy to process
Response: Glad we can make your service experience easy as possible! Published on May 17, 2024
Fast and easy service.
Response: Thank you so much for the 5 star review! Published on May 16, 2024
Easy service. Follow-up your daily usage is easy as well as price levels. Existing paid amount easy to follow when you noticed me on a daily basis how much monay I do have left on the account.
Response: Glad we can make your service experience easy as possible! Published on May 16, 2024
East to work with and keep the lights on
Response: Thank you Matthew for sharing your service experience. Published on May 16, 2024
They seem to spike usage everytime I leave my house. I religiously turn off all my lights when I leave home yet according to my bill that’s when I use the most??? Make it make sense??
Response: Ms Zambrano- Your comments state that you are frustrated because your usage seems to increase when you are not home and that does not make sense to you. This is very understandable but Payless Power does have some tools to help you. Please note that we cannot tell you what exactly uses power at your home each day. However, you can go to your Payless Power customer portal and select the “hourly” view of the usage graph on the bottom of the page . This can show you what time of the day power is being consumed and help your pinpoint what is consuming power by process of elimination. For example, on May 14, it shows that you had moderate usage from midnight until around 11;30 AM. Then it drops to almost no power consumption at all until about 8:30 PM . Ultimately what this indicates is that you do indeed turn everything off when you leave but something runs overnight . You can also confirm your daily usage in 15 minute increments at www.smartmetertexas.com . 888 963 9363 Published on May 16, 2024
I want to make A payment on my account, and out of nowhere I get a message saying that they are having issues with their credit system or something which is very frustrating because they’re telling me I have to pay again but the money has already been taken out of my account which is frustrating. They said that the payment has been voided I’m pissed. Like refund me my money and then I will pay again once my money is refunded it’s not my fault y’all system is messed up. It already enough that it’s expensive as hell. But now when I go to put money towards my account when I only have a few days left magically messes up. I’m about to start looking for new electricity companies🙄
Response: Ms Baumann- - First let me apologize for any inconvenience. You are correct that Payless Power experience issues with our credit pard payment system on 5/9/24. The resulted in payments approved by the customer’s card company that could not be applied to the customer’s Payless Power account. Due to this we voided all affected payments which in effect, cancelled the payments with the card issuer. We also stopped disconnections until 5/13/24 due to this. If you are still experiencing delays with seeing your pending charge being released, please contact your bank or card company . Each bank has their own time schedule for the release of pending charges. If your bank needs any approval or documentation from Payless Power, let us know and we will be happy to provide it . 888-963-9363 Published on May 16, 2024
What was suppose to only be one $20.68 payment, I eventually made 2 payments of $20.68 to avoid disconnection and it’s not posting to my account and im on the verge of disconnection by NOON and again I made 2 PAYMENTS and they TOOK IT!
Response: Mr. Ford- We apologize for the invoice . There were issues affecting customer payments on 5/9/24 . We voided all payments that were approved but which did not post to customer accounts and also halted disconnections for the remainder of the week in an effort to eliminate any inconvenience to customers . Published on May 16, 2024
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
