YOU GUYS SERUIOUSLY JUST LEEFT FOR THE DAY WITHOUT SENDING CENTRPOINT ENERGY A RECONNECT NOTICE!!!!!!!!! 1653142!! IF 0 STARS WAS AN OPTION THAT IS WHAT I WOULD CHOOSE
Response: Hello- your review shows that you were very frustrated on 4/4 due to a delayed reconnection order and this is completely understandable. Please note that a reconnection order was issued when you spoke to our representative on the phone. You reached us by emails after hors and we submitted a second order. Centerpoint energy was experiencing delays in receiving a d completing orders on the evening of 4/4. This impacted all Centerpoint customers waiting to be reconnected that day… regardless of electric provider. I do see that your service was restored later that evening and I’m glad to see that the delay did not continue until the following day. Thank you for your patience. Published on April 12, 2024
Not being able to contact any one after having 50 callers in fro t and not get call bk or nothing
Response: Hello- Your comments state that you could not reach a live agent because 50 callers were ahead of you and that you did not get a callback. Please note that if you place a callback request via the automated system before our call queue closes at 5:30 PM you will get a call back . Also, any caller in the queue prior to 5:30 will have their call answered before we leave that day. You may also contact us after hours via email and I see that you did . 888 963 9363 Published on April 12, 2024
Paid the amount and confirmed for service to be on and it is not on and no one to answer the phones to help us. Oncor can’t make the switch until order is received. I keep getting critical error texts from o call and NOOONE ANSWERS!
Response: Hello- Your review notes state that you signed up for service, but service was never connected. You were frustrated because no one would answer the phone to assist you. A supervisor has spoken to you since you posted this review and explained that the order with Payless Power was cancelled because you had already submitted an order submitted with a competing provider. You decided to stay with the first provider and a full refund of your payment was processed. For future reference please be aware that our hours of operation are currently 8:30 to 5:30 Monday- Saturday. After hours email support is available until 9:00 OM Mon- Fri and from 11:00 AM to 8:00 PM on Sunday. Published on April 12, 2024
Generally I’ve had good experiences with Payless Power, however their website server was down & not allowing me in to pay my bill. I got a disconnect notice so I called customer support to see what I could do about it & was told there wasn’t anything they would do since I should’ve called in to pay over the phone beforehand. So even though the website was down it is the customers fault for not paying sooner. Customer support rep was not sympathetic at all & had a crappy attitude.
Response: Kali- a supervisor is following up with you today to address this situation. Hopefully, we can regain your trust and resolve this to your satisfaction. Published on April 12, 2024
I thing it’s a little pricey
Response: Hello- Your comments state that the service seems expensive to you. A quick review of your billing does show that you only use a very small amount of power each month. Your KWH is in alignment with any other major competitor . There is a $2.00 daily customer fee and please note that you will receive a monthly credit on your bill if you consume under 500 KWH during the month. Feel free to call us at 888 963 9363 if you have any questions. Published on April 12, 2024
It’s very easy. I like that they send text messages every day to give you an update on your balance. It’s very easy to get online and replenish the account also. Thank you.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on March 27, 2024
Amazing , i recommend this light company
Response: Thank you Hamilton for the great feedback it's greatly appreciated! Published on March 27, 2024
I truly enjoy the service
Response: Thank you Brandon for the feedback! Published on March 27, 2024
Process is straight forward. I signed up for autopsy, but my account didn’t automatically recharge.
Response: Hello Michael, We look forward to having you as a new customer! Please be sure you do set up autopay to automatically recharge account. Published on March 27, 2024
Great service competitive pricing. Easy payment options.
Response: Thank you so much for being a great customer! Published on March 27, 2024
