Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
I would give zero stars if I could. Payless Power has been the most frustrating and expensive electric provider I’ve ever dealt with. I was paying almost $300 a month for a small one-bedroom apartment, and most of that wasn’t even for electricity — it was fees on top of fees. They cut off your power immediately if your balance drops too low, and to reconnect, you have to pay at least $20, plus a $4.95 fee unless you pay $75 or more. It’s ridiculous. An agent even confirmed that a large portion of my payments were just covering fees, not actual usage. If you’re low on funds or have bad credit, this company is not here to help you — they’ll just drain every dollar they can. No flexibility, no real support, just a system designed to keep you barely afloat while charging you for the privilege. Avoid this company if you’re struggling financially. They’ll make it worse. Also 23-35 per kw is CRAZY! My ac stays on 74 i barley even use my electricity only at night time even then it’s my Tv. Steer clear, be ware of switch holds scammers !
Response: Hi Morgan, Thank you for sharing your experience. We hear your frustration, and it’s clear that the combination of high costs, fees, and limited flexibility has made your time with us difficult. You’ve raised important concerns about how fees are structured and how quickly service interruptions can occur. We also understand how discouraging it can feel when you're trying to conserve energy — especially in a small space — and still see high charges. With temperatures rising, it’s worth noting that even modest A/C use can significantly increase electricity consumption, especially during peak hours, which can impact your overall costs. We appreciate you pointing out these issues, and we want to help. If you're open to it, we’d like to review your account in detail to better understand the charges and explore any available options that might ease the burden going forward. Please reach out to our customer care team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Thank you again, Morgan, for your feedback — it helps us improve. Published on July 17, 2025
Easy to pay Thanks!
Response: Hi Robert, Thank you for taking the time to leave a review! We hear you—and it’s great to know that the payment process was easy for you. That kind of smooth experience is exactly what we aim for. We appreciate your feedback and are always looking for ways to make every part of the customer journey just as seamless. Published on July 17, 2025
Price is entirely to high for any family seem like I’m always paying with a low balance I don’t like the pay as you go service and will switch asap to another company when I add up the payments sent it way more than paying monthly
Response: Hi Ayanda, Thank you for sharing your experience. We hear your concerns about the pricing and the pay-as-you-go structure, and we understand how frustrating it can feel when the costs don’t seem to align with the value you expect—especially when managing a family budget. It’s clear that the current setup isn’t meeting your needs, and that’s important feedback. Many customers prefer more predictable billing, and we’re always working to improve our service options to better support different lifestyles and preferences. We’d love the opportunity to explore whether there’s a plan that better fits your usage and budget. Please feel free to reach out directly at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’re here to help make things easier for you. Published on July 17, 2025
Muy buena compañía de energía es accesible y económica
Muy excelente…………
Easy to work with and responsive if there are problems
Response: Hi Teri, Thank you for taking the time to share your experience! We’re glad to hear that you found us easy to work with and responsive when issues came up. That kind of feedback really matters. It sounds like you value clear communication and timely support—something we strive to deliver consistently. Knowing that this made a difference for you helps us stay focused on what’s most important to our customers. Published on July 10, 2025
A friend told me about how quick and easy the process was n I agreed it was
Response: Hi Jennifer, Thank you for sharing your experience! It’s great to hear that your friend recommended us and that you found the process just as quick and easy as they described. That kind of consistency is exactly what we aim for. We understand how important it is for things to go smoothly, especially when you're trusting someone based on a recommendation. Knowing we met your expectations means a lot to us. Published on July 10, 2025
Talking to Marissa was awsome help…she sorted my issue smoothly
Response: Hi Jai, Thank you so much for sharing your experience! We’re thrilled to hear that Marissa was able to assist you so smoothly. It’s clear that her support made a positive impact, and that’s exactly the kind of service we aim to provide. We truly value your feedback—it helps us recognize the great work our team is doing and continue improving. Published on July 09, 2025
No issues and no problem as long as you make a payment when the energy runs out. One good thing is they give u time to pay. And do payment plan.
Response: Hi Danielle, Thank you for sharing your experience with us. It’s great to hear that you’ve had a smooth time managing your energy service, especially with the flexibility of payment options. We understand how important it is to have control over your energy usage and the ability to pay on your own schedule. It’s encouraging to know that the time provided to make payments and the availability of payment plans have been helpful for you. Your feedback highlights what matters most to many of our customers—convenience and reliability. Published on July 08, 2025
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Response: Hi James, Thank you for taking the time to leave a review. We noticed your message, and while it was a bit unclear, we understand that a 3-star rating usually means there’s room for improvement. We truly value your feedback and want to make sure your experience reflects the quality we aim to deliver. If there’s something specific that didn’t meet your expectations—whether it was the service, product, or something else—we’d really appreciate the opportunity to understand more. Your input helps us grow, and we’re here to make things right or better moving forward. Published on July 08, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
