Todo ok. Bien servicio. Inigualable atención en Costumer Service
Good service i recommend this service
Buen servicio rápido y efectivo
Me gusta mucho el servicio
Good service and good web mail for do everything
Muy buen servicio
Recomiendo a Payless power por que es una excelente compañía
Fácil para pagar
Buen servicio, lo recomiendo.
customer service is slow
Response: Hello- To recap your issue, it appears that it took a long time to resolve an issue when you attempted to get assistance. Since you have only reached out to us on one day, I think I can pinpoint the issue. Mondays can generally have higher calls volumes and longer wait times. This is due to the fact that Retail Electric Provider in Texas do not disconnect over the weekend so many more customers are facing disconnection on Monday than on other days . You were not facing disconnection but need another type of assistance . You left a call back request and our phone system dud dial you back but with no answer and that basically started the process over for you. We do apologize for the inconvenience but are glad that we were able to eventually provided the needed support. Please note that we are working on the launch of 24/7 automated assistance options which should improve this issue. Published on October 11, 2023
