I just contacted customer service and was happy with the representative and the wait time.
Response: Thank you Susan for the feedback. Glad we could assist you in a timely manner. Published on April 12, 2024
Great company I would definitely suggest for one of my friends
Response: Thank you so much for being a great customer! Published on April 12, 2024
Great service. Would recommend to someone else if they need electricity
Response: Thank you for being a great customer! Published on April 12, 2024
Making a payment is super easy, and it lets you know everyday what your balance is so there are no surprises.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on April 12, 2024
Amazing. Services. Same day apply too
Response: Thank you for the 5 star review! Published on April 12, 2024
Everything’s pretty straight forward and easy to use. Making a payment is easy and fast.
Response: Thank you Destiny for sharing your service experience. We appreciate your feedback. Published on April 12, 2024
thank you for making this process easy
Response: Glad we can help! We appreciate your feedback! Published on April 12, 2024
Happy day to you 😊 yes thank you always quick & easy.
Response: Thank you Keitha for the feedback! Glad we can make your service experience quick & easy! Published on April 12, 2024
Absolutely love Payless power. They are always willing to help you and super friendly people. Very pleased will always use this company
Response: We are very pleased to have you as a customer! Thank you so much for the 5 star review! Published on April 12, 2024
YOU GUYS SERUIOUSLY JUST LEEFT FOR THE DAY WITHOUT SENDING CENTRPOINT ENERGY A RECONNECT NOTICE!!!!!!!!! 1653142!! IF 0 STARS WAS AN OPTION THAT IS WHAT I WOULD CHOOSE
Response: Hello- your review shows that you were very frustrated on 4/4 due to a delayed reconnection order and this is completely understandable. Please note that a reconnection order was issued when you spoke to our representative on the phone. You reached us by emails after hors and we submitted a second order. Centerpoint energy was experiencing delays in receiving a d completing orders on the evening of 4/4. This impacted all Centerpoint customers waiting to be reconnected that day… regardless of electric provider. I do see that your service was restored later that evening and I’m glad to see that the delay did not continue until the following day. Thank you for your patience. Published on April 12, 2024
