I put money on here every 3 days like really
Response: Hi Keonia. We appreciate taking the time to let us know what you think, and are more than happy to assist you. We understand your concerns about billing may have you feeling stressed, especially if you're making frequent payments. Since our services are prepaid, we bill our customers on a daily basis based on their consumption. If you find yourself frequently making payments to the account, we recommend instead to make larger payments that cover more time. We provide customers with an average daily use estimate, and while it may not be an exact number, it's a good way to get an idea of your usage. For further assistance, you can reach out to us at 1-888-963-9363 Published on January 16, 2025
Won’t take my cell phone number to let me register for account
Response: Thanks for reaching out to us Clifford. We know that registering for an account is vital if you are looking to have services with us. To assist you with your issue, a supervisor will be reaching out to you. Published on January 16, 2025
Won’t take my cell phone number to let me register for account
Response: Thanks for reaching out to us Clifford. We know that registering for an account is vital if you are looking to have services with us. To assist you with your issue, a supervisor will be reaching out to you. Published on January 16, 2025
I give tem 1 becuse i had too or i would give 0 because they are the worst at sucking you dry money 2600 a day is bull … The worst electric company ever ever ever ever @!!!!!!!!!!!!!!!!!!!!!!!
Response: Thank you for your feedback, Hope. We know that understanding your billing and electricity consumption is important and can be concerning, especially if there is a high amount of usage. If you need a breakdown of your electric bill, you can review what you use via the My Account Portal under our usage insight graph. For an even closer look at your usage, smartmetertexas.com is an excellent tool that breaks your daily usage down to 15-minute intervals. We hope utilizing these resources will allow you to better understand your billing, and for further assistance please reach out to us at 1-888-963-9363 Published on January 16, 2025
Terrible customer service
Response: Hello Amijia, we appreciate you for reaching out to us about this. Customer service is vital for any company to thrive and we understand why you'd be upset if you didn't receive the courtesy and care needed from a customer service representative. Please feel free to reach out to us at 1-888-963-9363 and we will be happy to assist you with this issue Published on January 16, 2025
Rate high per day
Response: Hi Adonte, we appreciate you for reaching out to us. Billing is a topic that we know customers like you want a clearer understanding of, and we would be more than happy to break it down for you. You can see your billing via the My Account Portal to see what exactly you were charged on any given billing day. You can also reach out to a live representative to break down your current plan and rates by calling 1-888-963-9363 Published on January 16, 2025
Prices are way too high
Response: Thanks for contacting us, Lydia. We know that high pricing may be a concern for you and we would like to assist you. For billing inquiries, you can review your charges received on the My Account Portal. For further inquiries and billing concerns, feel free to contact us at 1-888-963-9363 Published on January 16, 2025
Worst experience ever.. ripped off on the money .. they said while signing up no contract and use post paid plan and then when disconnected they charged money as early termination. i will not recommend this comany
Response: Hello S! We appreciate sharing your concerns to us about your services. Unfortunately, we could not pull up an account with the information you provided, so you will need to call us at 1-888-963-9363 so a supervisor can assist you. Published on January 16, 2025
too many issues setting up the app
Response: Hi Desmond! Thanks for reaching out to us, we're happy to help with this issue. We know getting access to your account is vital in tracking electricity usage, and while we may not have a dedicated application to pull it up, you can access it you browser at paylesspower.com If you have any further questions or issues, feel free to call 1-888-963-9363 for assistance access your My Account Portal. Published on January 16, 2025
Your alerts are NOT accurate or time efficient. Twice this week I have had my electric shut off in the middle of my work from home job with no prior notice. The other day I got the alert about disconnect while I was laying in bed after having already dealt with it. Please fix your alert system
Response: Hello, Courtney. Thank you for contacting us about this pressing issue, as we know accurate text and email notifications are crucial for our customers, especially to avoid stressful situations like this. To assist with these issues, please reach out to us at 1-888-963-9363 so we can assist your case. Published on January 16, 2025
