DO NOT USE THIS COMPANY! Absolute worst experience! Customer service is horrible their “Supervisors” refuse to help with anything. Save your self the headache and go with literally ANY electricity provider BUT Payless Power. If you are moving into and apartment and the previous tenant has a past due balance with them they will lock up your meter until you pay for the balance! Absolute worst company I have had heard of. Extremely disgusted.
Response: We apologize for the experience. Per the Public Utilities Commission of Texas the account holder has to settle the outstanding balance if there is association.If no association then a signed lease or affidavit of landlord will be required to removed the switch-hold. https://www.puc.texas.gov/agency/rulesnlaws/Default.aspx Published on August 10, 2020
This company is amazing and very reliable our electric last for a long time and we only have to pay a little amount compare to other electric company’s.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 10, 2020
We have been using payless power for a few years now, never been happier with a power company
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on August 10, 2020
Good services good text messages
Response: Thank you Alyssa for the 5 star review! Published on August 10, 2020
Easy to make payments and always know my balance
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 10, 2020
Its good its good its good
Response: Thank you so much for rating Payless Power! Published on August 06, 2020
Payless power is ok for prepaid
Response: Thank you for the feedback it's greatly appreciated! Published on August 06, 2020
So far so good, less would be better. Daily usage
Response: Thank you so much for the feedback it's greatly appreciated! Published on August 05, 2020
Service is great
Response: Thank you Victor for being a great customer! Published on August 05, 2020
The payment process was very easy. I’ve done online and text payment methods
Response: Thank you so much Dan for the feedback it's greatly appreciated! Published on August 05, 2020