I am very happy n satisfied with my service
Response: Thank you for the rating! Published on January 16, 2025
This is a very convenient and affordable way to have our electricity. Payless Power offers outstanding service! They are effortless to sign up with and their customer service is above and beyond. I recommend Payless Power to all my friends and family! What are you waiting for? Stop paying outrageous prices and annoying fees with other electricity companies, switch to Payless!
Response: We are excited to see you enjoy your services, and are happy to have you as a customer Frank! Published on January 16, 2025
Fast connection low energy rates
Response: We appreciate your rating and praise, Delilah. Published on January 16, 2025
Easy to use love it
Response: Thank you for the rating, Ari! Published on January 16, 2025
I stay bu myself in a 1 bedroom/ today is the 19th and i have already spent $155 in electricity. I have one tv, wash&dryer, 1 fridge and amd indont usually cook. The fact that they deduct $4 on your payments under $75 is a big scam. If i have to add that, by the end of the month i will be paying almost $300 . Big joke . Stay away from them
Response: Hi Doukoure. We appreciate you for taking the time to reach out to us with regards to your concerns. We understand that you may be concerned with your billing and the Payment Processing Fee, and we would be happy to assist you in regards to this subject. While there is a Payment Processing fee of $4.95 for any payment below $75, these fees are amortized in $0.99 installments across 5 daily installments, so as to not charge the fee in one lump sum. The fee is also if you enroll a card into Auto Pay. If there is any further questions or concerns, please reach out to us at 1-888-963-9363 Published on January 16, 2025
I don’t think the minimum payment should be $20. It’s prepaid electric and we should be able to put any amount on there to keep us in the positive
Response: Thanks for contacting us, Stacie. We understand that it is important for customers to make payments to their accounts to avoid potential disconnection of their services. While we understand that you want to make a lesser payment to your account, we require customers to make a payment of their negative balance plus an additional $20 to bring their balances positive $20. This means you will have funds for future usage and billing. If you need further assistance, call 1-888-963-9363 Published on January 16, 2025
My Auto pay was to come out on the 18 and it didn’t happen I got a notice my account was due and had to pay directly. not happy
Response: Hi Crystal, and thanks for contacting us. We understand that it is important for your AutoPay to take payments when you need it to, and how frustrating it can be if it does not work. We will be crediting to your account the late fees from this billing, and if you have any questions or concerns please contact us at 1-888-963-9363 Published on January 16, 2025
It’s too high for services
Response: Hello Lasonya, thanks for taking your time to contact us about this! We know that having a high billing may be stressful, and we would be more than happy to help you. The best way to decrease the billing you receive is to lower your overall usage, as our billing is based on electricity consumed. We know as the weather gets colder, customers may see a spike, especially if your household uses the heater. If you want to track your usage, we have the Usage Insight graph to do sp. You can also access smartmetertexas.com for 15-minute interval breakdowns of your consumption to better understand when you use the most energy. If you have any other concerns, reach out to 1-888-963-9363 Published on January 16, 2025
Keep taking to much money form my account
Response: Thanks for contacting us, Douglashia, we appreciate your feedback. We know that knowing your billing is important for our customers. If you have concerns about your billing or charges, the My Account Portal does break down each billing you received for any given billing date. For further questions or assistance, please contact 1-888-963-9363 Published on January 16, 2025
It’s ok I feel like I pay a lot
Response: Thanks for contacting us, Benira, we appreciate you for reaching out to us about this. If you have any questions with your charges, you can review your billing at the My Account Portal, which will break down what charges were applied to your billing on any date you received your bill. If you need further assistance, please feel free to reach out to us at 1-888-963-9363 Published on January 16, 2025
