Honestly the worst to deal with. No representative on weekends to reach out to. My power was disconnected on Nov. 1 2024 1:54PM CST. I made a payment to bring my account into a positive standard at 2:28PM CST. I received a confirmation number (622266) via email of the payment. And was told that my service will be restored 2 hours from when I had made the payment. My power was not restored until 9:00AM CST. Nov. 2 2024. All of our food inside the fridge went bad. Clothes in the washer stopped causing them to have a terrible odor. Contacted Oncor from that time frame of my disconnection, about it since I could not get in touch with Payless Power. And the representative at Oncor had told me that Payless Power have not sent them any confirmation to restore my service. Happy to be moving on. There are way better options that also charges less cents per kilowatt. & to have a 4.5 rating is such a misrepresentation. Fabricated from possible bots or family & friends from this company.
Response: Hello Brian, and thank you for reaching out to us about this issue. We understand that this is a very concerning situation, especially when a sufficient reconnection payment was made to the account. Unfortunately, it seemed that the system did not automatically send a reconnection order, and instead we had to send one manually. We apologize for the inconvenience this has caused. Published on January 16, 2025
Been using Payless power for about a year Love it payments are always quick and easy service is always been excellent
Response: Thank you for the rating, we're happy to be of service! Published on January 16, 2025
I love this company
Response: Thanks for being a customer! Published on January 16, 2025
Over a year of service, and I find myself increasingly SURPRISED with their rates when I COMPARE recent hikes in RATES OF OTHER COMPANIES -to- PAYLESS POWER ‘s overall cost… and ease of payments is key to managing and realizing your energy consumption and needs. In the APP, you can view usage by days, months, hours, etc, and … CUSTOMER SERVICE is available to hold your place in line and CALL BACK during their hours of operation. Thanks! ✌
Response: Thank you for your ratings and your high praise, Valeria! We are grateful to have you as a customer! Published on January 16, 2025
It’s great and cheap
Response: Thank you for the rating and the praise! Published on January 16, 2025
Thank you for all that Payless power does.
Response: Thank you for being a customer, Natasha. Published on January 16, 2025
Affordable work great for on a budget
Response: Thank you for the rating and for being a customer. Published on January 16, 2025
Love it so far, makes it convenient to add as much as you need to keep service in.
Response: Thank you for the rating, and for your service. Published on January 16, 2025
Please my light consumption is high please
Response: Hi Abiola, thanks for contacting us about your consumption concerns. We would be more than happy to assist you over at 1-888-963-9363 Published on January 16, 2025
Super easy and affordable rates. Very happy with service so far.
Response: Thanks for the rating, and we're very happy you are enjoying your services. Published on January 16, 2025
