It’s way to high I have put a lot on the light in less than two weeks when I could of save money and pay only $200 or less on monthly bill. Your rate needs to go down more this is Ridiculous.
Response: Thanks for reaching out to us, Shona. We understand you may have some concerns with your electricity billing and would be more than happy to bring clarity to your recent charges. Texas overall is seeing it's overall temperature dip as the winter weather finally sets in for the state, and all customers may feel the effects on their energy bill, especially if a heater becomes involved. While your charges may seem high, switching to a monthly provider will not solve the issue, as your bill is based of your overall consumption, and high consumption means high billing regardless of provider. If you have any further questions about your usage and billing, the My Account portal will provide a breakdown of any billing date, and you can even use smartmetertexas.com for a 15-minute breakdown of what you use. You can also reach out to us at 1-888-963-9363 Published on January 17, 2025
Its very expensive at almost $20 a day.
Response: Hi Robert, and thank you for contacting us about your recent billing. We understand that $20 a day may come as alarming and we definitely would like to assist in understanding your recent billing. As the winter weather sets it, customers will see that their home consumes more electricity, especially when using any kind of heating unit to keep the house warm. You can review your overall consumption at smartmetertexas.com in 15-minute increments. If you have any further questions, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
I Feel I’ve been lied to this is the worst company ever when I first started the rates we’re reasonable now they’ve gotten expensive i might as well pay a normal electric bill everytime I put a good amount of money I have to add more for the month I’m paying over 200 at this point this company is terrible .
Response: Hello Melody, and thank you for contacting us about your concerns. We understand that a higher billing may be a cause for concern for you, and would be more than happy to assist with understanding. Your rates are not increasing, as our Six-month and Twelve-month plans are fixed-rate plans. Customers are experiencing a higher amount in their billing recently due to the recent cold weather, and any use of a heater in a household to combat this. For further assistance with understanding your billing, please feel free to contact us at 1-888-963-9363 Published on January 17, 2025
Easy to use, daily usage alerts. Hard to beat
Response: Thank you for the rating, Clint! Published on January 17, 2025
Exelente servicio👌
The service is excelente!
Muy buen servicio
👌👌👌👌👌👌👌
Súper bueno el servicio y muy buena la aplicación
Buen servicio y rápidos en hacer su trabajo
