They suck need better prices and cheaper rates
Response: Hello Joshua, and thank you for taking the time to reach out to us. We know that you may have concerns about your pricing and your rates, and we would be happy to assist you. Your current rate is available on your Electricity Facts Label, which can be reviewed on the My Account portal at paylesspower.com , and your billing for each day is broken down on there as well. For further assistance in this, or any other regard, feel free to call us at 1-888-963-9363 Published on January 17, 2025
If you are in a DESPERATE situation go with this company and then SWITCH at your EARLIEST convenience. Do not get comfortable with this stepping stone company bc it will cost you in the long run. I’ve been a customer for 2 years bc I felt it was convenient at the time & continued to settle. They offer far less than they originally did 2 yrs ago & now only offer prepaid. There’s a bug on their website so they don’t even allow you to see your most recent statements. I just spoke to 3 people in 1 hour & even the supervisor told me there’s no difference in the 12 mo. contract than the month to month outside the early termination fee. This company doesn’t care about retention bc they take advantage of desperate customers. Learn how electricity costs & pricing work. There’s so many hidden fees that providers are vague & secretive about. Lots of agents don’t even understand it themselves but will try to convince you to lock in to a pointless contract to distract you from their ignorance. You & your money is valuable. Remember that.
Response: Hello Ti, and thank you for your feedback and sharing your concerns with our services. We appreciate your two years of service with Payless Power, and we would be happy to assist you with any questions or concerns you may have. So in regards to your concerns with receiving your monthly statements via the online portal, we know it is inconvenience for our customers when they do not generate properly, and we are working to resolve the issue as quickly as we can. In the meantime, you can request them via a live agent at 1-888-963-9363 We also would like to advise that the Month-to-month prepaid plan is a non-fixed, variable rate plan, while any 12-month renewal option is a fixed rate, and is not at risk of fluctuating. This information is disclosed in the renewal regulatory letter we send when it's time to renew. Lastly, the Payment Processing Fee and the Reconnection Fee are disclosed to customers upon enrollment, available under your terms of service, displayed on the payment processing screen on the portal, and even sent as messages to our customers via the selected notification channel should customers be at risk of disconnection. If you have any further questions or concerns, please contact us 1-888-963-9363 , and thank you again for being a Payless Power customer. Published on January 17, 2025
I did a switch hold but I see it’s gon take 48H ,so I want to keep my light on until I figure out something else,what can I do?
Response: Hi Armand, and thank you for contacting us about this. We understand that you may need some assistance with your account as a Switch Hold is resolved, and we are happy to inform a representative shall be reaching out to you with regards to this matter. Published on January 17, 2025
the first week was fine I was getting charged 7$ a day.. then the next week it was 9$ a day ok,, but yeaterday I put 30$ on my account and in one day, I have 0 days left .. 30$ a day is ridiculous
Response: Hi Judith, and thanks for contacting us about your billing concerns! We understand that having a sudden jump in what you receive for your billing, and we would be more than happy to assist. As we see a decrease in temperatures, customers find that their usage spikes as appliances are working harder against the cooler temperatures outside. If you would like a deeper insight into your consumption, smartmetertexas.com is a wonderful resource that breaks billing down to 15-minute intervals for any given day, so you can see when you use the most amount of electricity. Published on January 17, 2025
My bill be $20 some a day literally it too high.
Response: Hi there, Chelsea, and thank you for contacting us about your recent billing concerns. We understand that seeing a billing like this is concerning, and we would be more than happy to assist you. As the weather outsides becomes cooler, especially as cold as it has been recently, customers will find a spike in billing because appliances have to work harder against the cold outside. A breakdown of your billing can be found on the My Account Portal. You can also review your overall electricity consumption is 15-minute installments at smartmetertexas.com If you would like further assistance, please call us at 1-888-963-9363 Published on January 17, 2025
I wasn’t even at home and in less than a day from the afternoon until this morning I was charged $14 smh. I have no tv or electronics, I live alone. I find my self putting more and more money everyday and no outcome
Response: Hello Tiffara, and thank you for contacting us about this issue. We understand how alarming it may be to receive a $14 charge in the span of less than 24 hours, and we are happy to assist you. Keep in mind that Payless Power's billing is 2 days in arrears, meaning the $14 billing you saw was from usage two days ago, not from the day prior. Also keep in mind that, during the time of winter weather, customers may see an increase in their overall consumption, thus leading to higher-than-average billing. This is because your appliances work harder against decreasing temperatures outside, which means they use more energy. For further insight on your electricity consumption, we recommend using smartmetertexas.com for a breakdown to15-minute interval. If you have any further questions for us, please feel free to reach out to 1-888-963-9363 Published on January 17, 2025
I wasn’t even at home and in less than a day from the afternoon until this morning I was charged $14 smh. I have no tv or electronics, I live alone. I find my self putting more and more money everyday and no outcome
Response: Hello Tiffara, and thank you for contacting us about this issue. We understand how alarming it may be to receive a $14 charge in the span of less than 24 hours, and we are happy to assist you. Keep in mind that Payless Power's billing is 2 days in arrears, meaning the $14 billing you saw was from usage two days ago, not from the day prior. Also keep in mind that, during the time of winter weather, customers may see an increase in their overall consumption, thus leading to higher-than-average billing. This is because your appliances work harder against decreasing temperatures outside, which means they use more energy. For further insight on your electricity consumption, we recommend using smartmetertexas.com for a breakdown to15-minute interval. If you have any further questions for us, please feel free to reach out to 1-888-963-9363 Published on January 17, 2025
Rates seem to get higher and higher every day.
Response: Hi Shinteria, thanks for contacting us! We understand that you have concerns with your rates and billing. We definitely understand why you would be concerned about a rate increase; however, you are on a fixed-rate plan, so there is no increase in your rate. What has increased is your overall electricity usage, something many customers are experiencing right now due to the recent decrease in temperature. When it gets cold, appliances like heaters must work harder against the chill to keep a household warm. We recommend keeping track of your usage at smartmetertexas.com , and if you have any further questions or concerns, you may reach out to us at 1-888-963-9363 Published on January 17, 2025
Fees are outlandish if not what they have set
Response: Hello there, Linda, and thank you for contacting us. We understand you may have some concerns with any fees we may charge and would be happy to assist you over at 1-888-963-9363 Published on January 17, 2025
Very poor service and poor communication skills. They are useless in keeping me updated with my lights and are always using more power than necessary.
Response: Hi Daija, thank you for reaching out to us with your concerns. We always strive to keep customers up to date and informed with their billing, and would be happy to help you out if you are not receiving the appropriate daily updates to the account at 1-888-963-8363 Published on January 17, 2025
