True to their word no complaints When I first started with them my Mukow my dog and I had just went 10 days with no power tried a competitor and they told me one price and wanted another so. ….. When I finally got my refund I went thru theses fine folk and I called to verify I was getting power that day and explained my situation and my power was on in 20 min
Response: Hi Michael, thanks for the praise! We are glad we could get you connected quickly! Published on January 17, 2025
Great company. I like the easy way to pay.
Response: Thank you for your rating! Published on January 17, 2025
I love this prepaid electricity easy to make the payments they email me to let me know I’m needing to pay soon. I love it
Response: Thanks for your rating, and for being a Payless Power customer! Published on January 17, 2025
I’ve only had the service for a month now but I haven’t had any issues at all. I love that I get daily messages letting me know how many days I have left before money has ran out. It’s gives me total and how much I’m using per day. Easy to pay and website easy to use. I recommend for someone who needs an on the go electric company for single family homes.
Response: Thanks for the rating, Ashley, we are pleased to hear you are enjoying the service! Published on January 17, 2025
The charges are outrageous! Never at home during the week only weekends and being charged as if I’m at home 24/7? Strongly thinking about switching for cheaper rates.
Response: Thank you for reaching out to us, Ashley. It's understandable that you're concerned about your daily charges and we'd be happy to assist. In regards to billing while you are away, you can review what exactly you're receiving charges for through the My Account Portal. For a closer look at consumption, smartmetertexas.com breaks down your usage into 15-minute increments, so you can always be sure when you're using power and at what times you see the most usage. If you have any further questions, please reach out to us at 1-888-963-9363. Published on January 17, 2025
I’m not going to give it a 3 or more on the stars because it says it’s cheap free nights n weekends but we will see once we get the first bill
Response: Thanks for reaching out regarding your concerns, Nikki. It's important that customers are informed of their plans and we would be happy to clear up any confusion. Payless Power neither offers nor advertises any plans with free nights and/or free weekends. If you have any questions about your electricity plan, you cam view your Electricity Facts Label and Terms of Service on the My Account Portal, or reach out to 1-888-963-9363 for a general overview of how your services work. Published on January 17, 2025
It’s cool it seems expensive
Response: Hello Jamie, thanks for contacting us. We understand you may have concerns with the cost and billing of your services, and we would be happy to assist you. Your billing can be reviewed in the My Account portal at paylesspower.com , with each day of billing having a breakdown available. For any further assistance, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
Switched over my electricity 22 days ago and apparently they had the old address still going and my account went from 14.91 to less than 0 in a day and I’ve never use .ore than 5 dollars in electricity in a day in my whole life
Response: Thanks for reaching out to us about this, Conner. We understand that billing such as this may be cause for concern, which we are happy to discuss and resolve with you. A supervisor will be reaching out to you in regards to this issue Published on January 17, 2025
Switched over my electricity 22 days ago and apparently they had the old address still going and my account went from 14.91 to less than 0 in a day and I’ve never use .ore than 5 dollars in electricity in a day in my whole life
Response: Thanks for reaching out to us about this, Conner. We understand that billing such as this may be cause for concern, which we are happy to discuss and resolve with you. A supervisor will be reaching out to you in regards to this issue Published on January 17, 2025
Waste of money!!!
Response: Hello Brittany! Thanks for your feedback and your concerns about this matter. If you need assistance in regards to billing or our services overall, you can contact us at 1-888-963-9363 Published on January 17, 2025
