The worst power company ever. They blow up your phone and email everyday with multiple messages. They turn your power off even if you are negative $2. You have to add money every other day. I would recommend going to a regular power company. I am changing power companies and I recommend everyone avoid this company at all costs. You don’t save any money it’s the same if not more expensive than other power companies.
Response: Mr Lattimore - Your comments state that you do not recommend the service because you receive too many alerts, have to make payments daily and service can get disconnected once your balance fall under $0.00. It’s a serious issue if a customer has issue with the basic nature of the service but its understandable for customers who may not have had pre-paid service prior to Payless Power. You are correct that service can be disconnected if your balance falls to $0.00 or below. Many pre-paid providers actually disconnect when a customer’s balance falls under $10 because that is allowed under the law. Payless Power does allow our customers to use their entire balance but as a pre-paid service you do have to have funds on the account. If you wish to discontinue daily balance alerts, you can do this by logging on to your Payless Power MyAccount Portal and clicking on “profile and settings”. This will allow you to make changes . You would till get low balance warnings as required by law but daily notifications can be disabled. Published on March 10, 2023
5 stars i recommend.
Response: Thank you so much Alberto for the 5 star review! Published on March 07, 2023
I really love Payless Power. It is easy and the reminder texts help me alot. When I began using Payless Power the process was very easy.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on March 07, 2023
Great customer service and very easy to use
Response: Thank you for being a great customer! Published on March 07, 2023
So fast and easy!!
Response: Glad we can make your payment process fast and easy! Published on March 07, 2023
excellent service
Response: Thank you Monica for the 5 star review! Published on March 07, 2023
Easy payment so far not bad
Response: Glad we can make your payment process easy as possible! Published on March 07, 2023
Quick and easy I would recommend to others
Response: Thank you Ashley for the feedback it's greatly appreciated! Published on March 07, 2023
Very good energy
Perfecto todo excelente
