Easy service, love the daily report
Response: Thank you Cheryl for the 5 star review! Published on July 19, 2024
Raallly good honestly
Response: Thank you Hugo for the 5 star review! Published on July 19, 2024
The process was simple and fast…
Response: Thank you Lamonte for the feedback! Published on July 19, 2024
No comment I have nothing to discuss
Response: Thank you for rating Payless Power! Published on July 19, 2024
Good service straight toward really
Response: Thank you Tyriek for the 5 star review! Published on July 19, 2024
I Love PayLess Power I’ve Had It For 3+ Yrs Rates Are Great I Save So Much Money Thanks To Payless. I Recommend Them To All My Friends, And Anyone Who Is Looking To Save Money On Something We All Must Have I Love It Here 11/10
Response: Thank you so much for the awesome feedback! Published on July 19, 2024
To log in the website is not easy access. I done reset my password 7 times and still can’t log in. Still haven’t received a confirmation email so I could receive my keys to my house on time. I paid for services already and THIS IS A INCONVIENCE. Please get customer service reps that understands how to problem solve and not ask redundant questions. Hold time is terrible
Response: Mr. Fields, We apologize for the inconvenient regarding accessing the customer portal upon enrollment. My records show that you received assistance from a supervisor. Please let us know if we can provide any additional support. Published on July 17, 2024
Information isn’t up to date. They’re 2 days behind on billing, and they’ll turn your lights off even if you make a payment! If you can get regular lights you should cause pay as you go ends up costing more monthly, and you can’t reach customer service as easily.
Response: Hello- Your review states that Payless Power billing isn’t up to date and is 2 days behind. You also state that you have been disconnected even though you made payment. These issues can be very concerning but there are pretty straightforward explanations. Yes, Payless Power bills 2 days in arrears. Any pre-paid company does this because of the timing that your local utility provides daily meter data. For example, we will receive a meter read from your usage from Monday on Tuesday evening. Then the billing is calculated overnight and an email or text is sent to you Wednesday morning. All prepaid companies have the same schedule because the local utility send the reads out to everyone at the same time. There is no way to expedite this . There are only 2 scenarios in which you would be disconnected after making your payment: 1.) you made a cash payment and the amount was less than the minimum required payment. 2.) you paid the correct amount but the payment posted after the disconnection request already went out. Both instances can be avoided by reviewing the daily invoice you receive in the morning and making the minimum required payment before 12:00 noon that day. Published on July 17, 2024
I just paid my light bill today and I came home to my lights being off after I just paid my money to this company Now I’m home which is after five and they’re closed and there’s no way for me to get in contact with them so basically I’m gonna be without lights the whole night until tomorrow morning I’m highly upset
Response: Hello- Your review states that you made a payment however you came home to find your lights were off and our call center was closed. That’s no doubt incredibly upsetting and rightfully so. I do not see a disconnection on the day of your review. I do see one a couple of days prior though, so I assume that is what you are referring to . I see that a disconnection order went out that afternoon and a payment was made with a representative a couple of hours later which resulted in a reconnection order being generated. However, the order was not completed until the following afternoon. You were able reach a representative for assistance that evening via email and another reconnection order was submitted. Our records show that services were restored the following afternoon. A supervisor will reach out to you to discuss. Published on July 17, 2024
They billed me since Hurricane Beryl hit Galveston Monday. I have been without power since Monday and power has just came back on a couple of hours ago. They have been taking from my account since Monday. Different amounts each day. Will be calling tomorrow. Why are they still in business and overlooked? I will be looking further into this. This isn’t right on so many levels. -We The People.
Response: Hello- Please note that as a pre-paid provider, our systems our systems are designed to take meter data as provided by Centerpoint, and calculate your daily charges based off that. Centerpoint’s metering systems are designed to assume that if a meter stops providing usage data, that it is actually working… just unable to submit the data. When a natural disaster such as Beryl hits, Centerpoint’s system will unfortunately assume that meters at homes affected by the event are actually still energized, and an estimate is generated. Centerpoint sends this estimated meter read to Payless Power, and we calculate charges based on this just like we do every day. This can be highly alarming to a customers …especially of they are without power for an extended period of time. The good news is that Centerpoint also has a mechanism to correct this. They will generate a monthly meter read at the end of a customer’s 30-day billing cycle and send it to Payless Power. If there is a difference between that monthly read and what you were billed daily, the system will make an automatic adjustment in the form of a credit. This same methodology applies to monthly billed post-paid service as well but its hardly ever noticed because everything is usually adjusted by the time the bill is mailed. However, with daily billed plans, it can be alarming and impactful. Rest assured, that any energy related charges billed to you during the storm outage should be automatically adjusted at the beginning of your next billing cycle. If you cannot wait for this to occur, call us ta 888 963 9363 and we can apply temporary solution until the new billing cycle begins. Published on July 17, 2024
