Great! This is a wonderful service to have. I never thought to use prepaid service.
Response: Thank you for giving our services a try! Published on January 17, 2025
Service is active almost immediately and the daily balance reminder is so helpful.
Response: Thank you for the rating, we're glad we can be of help to our customers! Published on January 17, 2025
Too much money per day
Response: Hello Marcus. We understand that you have concerns with your billing and charging, and that understanding these concerns is important to our customers. You can break down your daily billing over at the My Account Portal at paylesspower.com , or reach out to us at 1-888-963-9363 Published on January 17, 2025
Please avoid this company. They overcharged every time. The email cannot be reached.
Response: Hi Chong, and thank you for your feedback with regards to this issue. We understand how it could be concerning when you feel you are overcharged, and we would be happy to help you. You spoke to us today and we were able to provide answers to your concerns and, show that your billing is accurate. If you have any further questions, please reach out to us at 1-888-963-9363 Published on January 17, 2025
Not liking the usage not really there don’t run across or heater only refrigerator and a tv. Update is always 2 days behind need a better meter reading and updates and this is just week 1 $40 gone.
Response: Thanks for reaching out to us Joseph, we definitely understand your concerns in regards to your recent billing and understanding how our services work as a whole. The reason we bill two days in arrears is because that's how long it takes for us to get your reading received and calculated. You meter reads your usage consumed in a 24-hour time period (12am 1/15/25 thru 12am 1/16/25 for example). The next day, we receive that reading from your Transmission and Distribution Provider (this is the same schedule for all Retail Electricity Providers, hence the delay). Finally, by 1/17/25, the charges are calculated and billed to you. If you have any other questions or concerns with your billing and consumption, contact us at 1-888-963-9363 Published on January 17, 2025
So far so good , even when I’m a day late I don’t get disconnected, so thank you
Response: Thanks for the feedback Maria, we are happy to hear your satisfaction with our services! Keep in mind that normally, we do disconnect our customers if the balance is below $0 by 12pm noon, but we do provide extension options for future reference! If you have any questions, contact us at 1-888-963-9363 Published on January 17, 2025
Quick and easy and really straightforward couldn’t ask for anything better
Response: Thank you for your rating! Published on January 17, 2025
The service is quick and easy to navigate
Response: Thank you for your rating! Published on January 17, 2025
I’m not from here, I have only been living here for 5 months and Texas has a million electric companies to where my state only has one. So with that being said I think this is a cool resource to have for an electric company cause one you can see what your actually spending, two you can add to your account when you get low. Honestly I love this more than the average electric company. So my plans was not to stick with this but I have decided to keep it. This is really good for me and my child. Thank You Guys a lot cause the hassle of trying to find a electric company that was good for me was just overwhelming.
Response: Hi Nakisha! We appreciate the rating, and are very pleased to hear that our services were the one you stuck to! Thank you for being a Payless Power customer! Published on January 17, 2025
Easy, Flexible and affordable services
Response: Thank you for your rating! Published on January 17, 2025
