Buen servicio rápido y efectivo
Me gusta mucho el servicio
Good service and good web mail for do everything
Muy buen servicio
Recomiendo a Payless power por que es una excelente compañía
Fácil para pagar
Buen servicio, lo recomiendo.
customer service is slow
Response: Hello- To recap your issue, it appears that it took a long time to resolve an issue when you attempted to get assistance. Since you have only reached out to us on one day, I think I can pinpoint the issue. Mondays can generally have higher calls volumes and longer wait times. This is due to the fact that Retail Electric Provider in Texas do not disconnect over the weekend so many more customers are facing disconnection on Monday than on other days . You were not facing disconnection but need another type of assistance . You left a call back request and our phone system dud dial you back but with no answer and that basically started the process over for you. We do apologize for the inconvenience but are glad that we were able to eventually provided the needed support. Please note that we are working on the launch of 24/7 automated assistance options which should improve this issue. Published on October 11, 2023
I can’t afford it and I’m going to have no power tomorrow
Response: Mr. Bradford- Your review states that you cannot afford to pay your charges. That is a very stressful situation and would cause an extreme amount of stress for anyone in such a position. As a pre-paid provider, Payless Power does have options for customers who find themselves in a tough spot. One is a same day account protection. We offer this when a customer’s balance falls below $0.00 . Please note that once used, it cannot be used again until the account balance is brought to a positive state. We also offer deferred payment plans with easy terms and instant approval. If you have one of these you may not add another unless you accrued a large balance coming out of a heat moratorium. You may apply for either of these options via the automated phone system or your customer portal. If these internal options are exhausted, we suggest that you contact 211 on your wireless phone for a list of utility assistance agencies in your area. Companies that offer payday loan services like Ace Cash Express are also a potential solution for immediate assistance. Published on September 29, 2023
Sarisa (30136453) provided the worst form of customer service I have experienced with your company. To display displeasure on the call by huffing on the phone after hearing my “concern” or “complaint”. Then to not transfer me without reading THE MUST DO script in fear of being “dinged” rather than de-escalating the call by just LISTENING to the customers request. She needs more training and so does Daniel (32325), escalation sup, for understanding what quality assurance means and is for. Sure it’s part for employees but mainly for the CUSTOMER. Please listen to the call.
Response: Mr. Lazano- As mentioned on your previous review in which you complimented Nocole, we will also review this call for coaching opportunities. Published on September 29, 2023