Very high service…
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on November 06, 2020
Great service love them and thank you a lot!!
Response: Thank you for being a great customer! Published on November 06, 2020
Easy and convenient
Response: Thank you for sharing your service experience! Published on November 06, 2020
Love this company light so easy to upload money
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on November 06, 2020
Yes online payment process was easy. I want your company to know your customer service department is excellent n very kind (Helpful)too.. I do truly appreciate how helpful n informative they were before n in the process of me joining the company as a customer.
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers. Published on November 06, 2020
Best power company I ever had and I’ve had a lot lol
Response: Thank you for rating us! We are proud to meet your expectations! Published on November 06, 2020
I would recommend Payless power because of their same day connection and dependable service and will also work with you in case of hard times
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on November 06, 2020
ABSOLUTELY HORRIBLE!!!!!! 1st I’ve been using them for 7months and all of a sudden my bill shoots from An average 3-4$ a day to 10$ , when I call from an explanation not only are the rep unprofessional & un educated the Suspv. Are as well . My acct was once closed with out my Permission for 2weeks and all they credit me was 25$ when I received my Rent statement there was overlap charges when I called & complained they stated well we provided a 25$ credit my overlap charges were 90$ dollars , absolute worst company ever can’t wait to switch . DO NOT SETUP ANY SERVICE WITH PAYLESS POWER !!!
Response: Ms. Robinson. Your comments say that you’ve been with us for 7 months and your usage suddenly jumped up from $3-4 dollars per day to $10 per day . You go on to say that when you called for an explanation, the employees were uneducated and rude. Those kind of cost spikes are always alarming and that’s not a good thing but we can definitely shine a light on the issue for you. Also, let me say that we will review your calls and address any unprofessional conduct or knowledge gaps. It is Payless Power’s mission to handle every customer interaction professionally and accurately. You go on to say that you had a prior poor experience in which your account was closed without your permission and you only received a $25 credit . We will need to speak to you to get more information about this. When it comes to billing, the first thing we can confirm is that your rate did not increase last week however the usage reported by your meter did. This was widespread across nearly all customers in North Texas as temperatures dropped to 35 degrees below their normal levels. On Wednesday 10/28, highs were in the mid 40s with rain and gusty winds and the lows dipped into the 30s. Due to this, most North Texans turned on their heaters for the first time. We are used to hot summers in Texas but the cold is different… especially when it was 70 degrees the day before. When the temperature drops people turn on their heat and take longer showers in the morning with hotter water but unless we are familiar with the cost of heating it can it can be shocking . We can give you a breakdown of your usage on your highest days and that will really show you what you need to know. There are definite spikes throughout the night and during the day. Ultimately though , when a customer is alarmed at these types of spikes in means that you are using the service the way it is intended. The service is getting your attention and you are paying attention to your cost! That’s the way its supposed to work because that’s how you can save money… by learning and making adjustments so you can stay within your budget. Imagine being with a post paid provider, going through an entire month of cold weather and opening the paper bill when it arrives in the mail. If it’s a lot more than you expected its already too late. If you log in to your “MyAccount Portal” there is a chart that will show you the amount of power you use each day along with the temperature. If you review this you’ll be able to see what we are talking about here. Also, you don’t have to just rely on Payless Power’s word. We can show you how to verify your daily usage through SmartMeterTexas.com . This is a website operated by the State of Texas which shows you your usage straight from the meter. You can use this regardless of what provider you use since we all receive the same meter reads. Call us at 888 963 9363 and we can go over your meter data and answer any questions. Published on November 05, 2020
Very Easy payment process.
Response: Glad we can make your payment process easy as possible! Published on November 05, 2020
Good a little high but ok tl have
Response: Thank you for the feedback it's greatly appreciated! Published on November 05, 2020