Too high to pay as you go
Response: Reggie, Thank you for the feedback. We will be more than happy to provide you tips on how to save on electricity. Please contact us at 888-963-9363 for tips on saving! Published on November 13, 2020
Love the convenience of Payless Power. The daily texts help me stay in control of our Electric bill. The connection process is so easy. Love Payless Power. Been a customer for years and wouldn’t think of switching
Response: Thank you so much for being a loyal customer! We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on November 13, 2020
I love the service that I received before
Response: Thank you Dennis for being a loyal customer! Published on November 13, 2020
Great customer service & very affordable ????
Response: Thank you so much for being a great customer! Published on November 13, 2020
Very fast connection and cheapest iv ever been with can actually afford to b comfortable!
Response: Thank you Monika for the feedback it's greatly appreciated! Glad you are satisfied with the service! Published on November 13, 2020
I love how every bit of usage can be tracked, the notifications are very helpful, and I have not had any problems with payments because the website is pretty self explanatory and easy to read.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on November 13, 2020
Chocolatey Smoooooth …they give u a reach around when they take ur money
Response: Thank you Beverly for the feedback it's greatly appreciated! Published on November 13, 2020
Usage uses too fast
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on November 13, 2020
Buen servicio! Acceso directo y pagos rapidos!!!
It’s not worth the trouble they over charge you and they never help the customer. Very impatient. Rude. And they just want to rush you off the phone. Management is rude. And they laugh in your face if you ask them questions. I wouldn’t recommend them if they was in hell just wanting a.c I will be disconnecting services by this weekend.bhad they been the way they was when I started with them they was awesome.
Response: Tiara- Your review comments say that you feel like you are overcharged and that Customer Care is impatient and rude. You also state that you feel like Customer Care never helps the customer. Feeling that way about your electric company is definitely not a good thing and its understandable that if you do feel that way that you would be frustrated and angry…anyone would. The good news that you never have to be afraid of being over charged . There are ways that you can independently verify that Payless Power (or any company you use in the future) is billing you for the electricity used at your home and no more. All retail electric providers in your area use the same meter reads provided by Centerpoint Energy, the electric utility that owns and reads the meter & transmits the power. Centerpoint’s meter at your home measures and reports meter usage every 15 minutes. This is not just sent to Payless Power but also to www.smartmetertexas.com , a site operated by the State of Texas to allow consumers to view their usage independently of their electric provider. Its free to sign up and once you do you can log on and compare what Payless Power shows that you used on a day to what came directly from the meter. We also understand that in times of financial stress and hardship a customer can feel desperate and panicked . This can make it seem like your electric company is uncaring and unwilling to help if they can’t offer you additional help. It’s easy to forget previous assistance. A lot of customers (regardless of the company) who may have been affected any the pandemic might fall into these types of feelings. Payless Power offers as much customer assistance as any electric provider we are aware of. We do not charge late fees, disconnection fees, reconnection fees, minimum payment fees, or assistance charges. We offer same day account protections to qualified customers. We participated in the State’s Covid-19 Assistance program which allowed some customers to defer paying their charges for months and worked with these customer to set payment plans to help them through this historically difficult time. As the program was ending, we worked with every single customer on the program to restructure these payment plans if needed so that they could either avoid disconnection or restore service without having to make gigantic payments. As you can see, we have a lot of options for customers but they are not unlimited. The good news is that even if you’ve ran out of internal options we have external options for you to help pay you bill etc. A supervisor will call you to discuss what is available for you or feel free to call us at 888 963 9363. Published on November 13, 2020