East to use and seamless transaction.
Response: Glad we can make your service experience easy as possible! Published on January 22, 2021
I just started w the company,what I like is they keep you posted of the your usage daily,offers ways to conserve,pay is fast simple,I’m more aware of kw I use which I now control easier,I’m satisfied.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on January 22, 2021
They were unwilling to help me when they had miss informed me. Over charged an account that I was trying to transfer to a new address. I was told I had to cancel and re open a new account. They lacked to inform me that sales department couldn’t cancel my account. I had the understanding that my account was being cancelled and a new was being opened. They left my account open for 15 days and charged me for that energy when I wasn’t using it. I would advise anyone to stay on top of them, double checking they are doing there job correctly.
Response: Hayden- You are stating that you attempted to set up service at a new address and you were not informed correctly on how to handle service at the original address. This resulted in the service being left on at that address for 2 weeks and you were then held responsible for the new charges. Its not acceptable when a customer is misinformed or underinformed about what steps they need to take to solve an issue. If Payless Power fails to hold up our end of the responsibilities we will make it right. A review of your account confirms that the associate did not complete the necessary steps so we have issued a credit for those last 15 days of service. Thanks for your patience and your continued business. Published on January 21, 2021
I myself find it simple enough and enjoy the service. It works for me.
Response: Thank you so much Jorge for the awesome feedback it's greatly appreciated! Published on January 20, 2021
Easy and fast way to have my light on . I would totally recommend this .
Response: Thank you so much for the feedback glad we can get your service started quickly as possible! Published on January 20, 2021
The process is super easy
Response: Thank you so much for sharing your service experience! Published on January 18, 2021
it is easy and quick
Response: Glad we can make your service experience easy and convenient as possible! Published on January 18, 2021
Easy to use and affordable
Response: Thank you so much for sharing your service experience! Published on January 18, 2021
Very good service
Response: Thank you for the feedback it's greatly appreciated. Published on January 18, 2021
Great electric company they work with you in any kind of way
Response: Thank you Jerry. We are always happy to help ???? Published on January 18, 2021
