Love this company it so easy to pay my bills, if I have any issues they are quick to resolve the issue I just they available in every state.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 09, 2021
Easy payment methods
Response: Thank you for the feedback it's greatly appreciated! Published on February 05, 2021
This is very convenient and easy to use I thank you for your prompt service everytime!
Response: Thank you Melissa. We are always happy to help ???? Published on February 05, 2021
Fast and easy to use
Response: Thank you Miranda for the feedback! Published on February 05, 2021
Very user friendly.
Response: Thank you for the 5 star review! Published on February 05, 2021
Easy format assisting keep track of payment and usage
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on February 05, 2021
Excellent and efficient way to pay online..
Response: Glad we can make your payment method easy as possible! Published on February 05, 2021
The easy and convenience is great.
Response: Thank you for the feedback it's greatly appreciated! Published on February 05, 2021
Quick service, and easy online billing
Response: Thank you for sharing your service experience it's greatly appreciated! Published on February 05, 2021
All they do is take your money so they can offer you a credit (that I didn’t ask for) to keep you locked in then start over charging you! It’s a scam!
Response: Ms Green… You review comments state that you feel that Payless Power simply over charges you in an effort to force you into a deferred payment plan (which you did not agree to ) because this will prevent you from switching so we can continue to over charge you. I was also able to review your account notes from today and account notations show that you were upset at learning that Payless Power bills you 2 days in arrears and that you did not have an option to get reconnected today without payment. That’s a lot to process but first let me say that its not a good thing to be disconnected . That’s a very difficult situation and we have no idea the amount of stress it might be putting on you personally. I never blame a customer for being upset when they are disconnected without an instantaneous way to reconnect. Its also not good when a customer is convinced that they are being unfairly charges etc. The good news is that we can address some of those issues and point you in a direction that may help you in putting enough funds on your account to reconnect. First let me say that as a licensed retail electric provider we are highly regulated by the Public Utilities Commission and must be prepared to explain any customer’s billing to them (and the customer ) at a moments notice. This means that we have to show that we billed accurately based on the plan terms and customer’s verified usage from their meter. Honesty and transparency are also values our company holds in high importance. You don’t have to take our word for this though. You can verify all of your usage through a state operated site called www.smartmetertexas.com. Log in to your Payless Power MyAccount Portal and you will find the information and instructions needed to register on Smart Meter Texas. This will allow you to independently verify your usage so you can be sure you are not being overcharged. Secondly, in order to have a clear understanding of our billing you need to understand our billing timeline . We have to bill all customers 2 days in arrears. For example, if a customer received an invoice this morning (2/1/21) this was not for yesterday’s usage, but for day before yesterday’s usage. The reason for this is that Payless Power would have received the meter read for 1/31/21 late in the afternoon of 2/1/21. Our system then calculates the 1/31/21 billing for every customer during the overnight ours of 2/1 and then bills the morning the of 2/2/21. That is the absolute fastest billing can be done . We do notify every customer in their daily invoices that the billing for that day is actually for 2 days prior. Please check your texts and you will see this . Finally, deferred payment plans are issued only on a voluntary basis. You have to have a negative balance and be unable to pay. If you feel that you did not agree, we will be happy to review your account and can play the recording for you if you requested this over the phone .Please call us at 888 963 9363 and we will be happy to go over any account activity that does not match your memory. We want you to be confident that you hare being served with honest and dignity. We can also suggest some external options that may be able to help you obtain sufficient funds to reconnect your service. 888 -963 -9363 Payless Power Customer Care. Published on February 03, 2021
