I feel like sometimes my aversion day shouldnt have to be that much
Response: Thank you for your feedback it's greatly appreciated. We will be happy to go over this issue with you to independently confirm it with you. Please contact us at 888-963-9363. Published on February 11, 2021
I like the staff they are polite and helpful and the daily usage info sent to me to show me the usage and the account balance. I have been trying the electricity saving tips that saves me money and they are working. Thank you PLPower!!☆☆☆☆☆
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on February 11, 2021
This is very convenient and easy to use I thank you for your prompt service everytime!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 11, 2021
Was easy to load and was ah simple process.
Response: Glad we can make your service experience easy and convenient as possible! Published on February 11, 2021
Thank you for the service definitely had you guys before and was very satisfied
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on February 11, 2021
The worse. I asked for an extension for one day and they said no due to a policy. Due to my account not being 6 months old. Terrible service and terrible people!
Response: Mr. Ray- Your review states that you asked for an extension on 2/9 and you were denied . That makes you feel that the service you received is terrible. Its not a good thing if you feel like you are not being helped when you should be . That’s a completely understandable reaction. The good news is that we can clarify the options that we have available and that should help you manage your account more effectively going forward by understanding what options are available to you and under what circumstances you can expect them. Of course, Payless Power offers pre-paid electric service with no deposit requirement. Due to this, we are limited in the amount of extension time we can offer because there are no funds held to guard against non-payment . Pre-paid service is also contingent on having available funds on the account. In Texas, pre-paid companies are allowed to disconnect service if the customer’s balance falls below $10.00. At Payless Power we allow customers to maintain service as long as there is at least $.01. So what will Payless Power do for customers who need extra time.? We have 2 options. The first is a deferred payment plan or DPP. With this we can offer your negative balance + $20 in credit and you pay it back in small installments. A customer can request one of these at a time. This can extend a customers up to several days. The second option is the same day account protection. This is available through the automated systems and by accepting this option the customer agrees to make the minimum payment by 8:00 PM that evening. There is a stipulation though, our system will not allow this protection to be added 2 days in a row.. So please keep in mind that if your balance is negative and the automated system will not approve the daily extension it’s because we already added this for the customer the previous day . We hope this explains what you can expect from us when you find yourself in a tight spot . We have as many assistance options as any retail electric provider in the state although they are not unlimited. What is unlimited is the fact that we don’t charge disconnection fees, reconnection fees, late fees , fees to make a payment through the automated systems or with a live agent, load fees or assistance fees. If you have any questions regarding this please give us all call. We are standing by to help. 888 963 9363 Published on February 11, 2021
This company is disgusting. I moved out at the end of Jan closing my account February 1st. They put my move out day February 22nd, making me pay for almost a month after I moved out. My daughter helped me to call to cancel as I am having major health issues. I was on the phone with them and her, yet they keep telling us they can’t talk to us because my daughter is not an “authorized user”, BUT I WAS ON THE PHONE! Both times the ladies were rude to us. I do not recommend this company especially if you’re older and might need help with family. Zero stars.
Response: Mary- You have stated that you requested to cancel your service on 2/1 but this was processed incorrectly as 2/22. Due to this you have had to pay for service for the past 10 days in error . You also state that the representatives would not assist your daughter since she was not an authorized user even though you were on the phone. This is a completely unacceptable situation and we are in the process of fixing this to your complete satisfaction. Anyone that this happened to would understandably walk away with a similar reaction. Thankfully, such clerical errors are rare but when they do happen we are fully committed to make things right. A supervisor is reach out to discuss but please note that we are refunding you usage after 2/2 and also adding a courtesy credit that will be included in your refund. In regards to your daughter not being assisted, we do have to follow Public Utilities Commission guidelines regarding account privacy and this included only allowing account holders or authorized users to request account changes etc. We have reviewed the initial call and it appears that you came on the phone after your daughter advised that you needed permission and she was assisted after that point. We are in the process of reviewing the call you made to us this morning. If you like, we would be happy to review both of these calls with you to clarify any concerns you may have. Thank you for your patience and understanding as we work to resolve this issue. Published on February 11, 2021
We love the service. It’s easy to go and pay our bill
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 09, 2021
Super fast service
Response: Thank you Kierra for the feedback it's greatly appreciated! Published on February 09, 2021
This new for me , but is better option u have.
Response: We look forward to having you as a new customer and hope we meet your expectations. Published on February 09, 2021
