Payless Power makes it easy to pay online without any hassles. They are quick in handling any problems.
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers! Published on February 17, 2021
I didn’t think I would like prepaid electric but I love knowing how much I’m spending and its so easy to add more money!!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on February 17, 2021
I have no problem with payless power. The problem is that not all communities ate treated equal. The more prominent Community are experiencing less power outages. And another thought is that we all have our air conditioners in the summer blasting at 220 vote yet a lot of us use gas electricity usage or consumption is less but yet y’all can’t keep up with it now I just don’t understand
Response: Ms Lawyer. Your frustration is completely understandable. Please note that Payless Power has no input into how the rolling outages are implemented. Our employees are in the same boat as you . Many have been without for days while other have power for short periods during the day before being disconnected for longer periods. Still, you deserve answers so you may consider contacting the Oncor… your local Transmission and Distribution Utility at [email protected]. If they can not assist you please call us and we can direct you to the Public Utilities Commission. Published on February 17, 2021
I’m a little dissatisfied with the service. I paid money into my acct and the very next day I was told that my acct was almost depleted but had absolutely no power except for 45 minutes in 2 days. I just don’t understand why I’m paying money for no power. And will absolutely be calling to discuss this issue in the following week after this crisis has subsided. I have to say I’m a little disappointed with our present situation.
Response: Hello- What you are experiencing is a side effect of the statewide outages related to the winter storm. Transmission and Distribution Utilities (AEP Texas, Oncor, Centrepoint, Texas New Mexico Power) own the power distribution infrastructure and the meters. Typically, a smart meter will transmit usage data in 15-minute increments, and they are very reliable. If the meter stops transmitting data. The Utility systems assume that the meter is still working but and that there is simply a problem with the data transmission. Because if this the Utility systems will automatically generate an estimate. At the end of a customer’s 30-day billing cycle they read the meter for the whole month which catches any discrepancies so the customer’s bill can be properly adjusted. This is a pretty straightforward and accurate process and the meter’s are accurate enough that there is rarely a noticeable issue. Unfortunately, this same process works during widespread outages due to extreme weather, grid damage, fires etc. The meter stops reporting data because there is no power, but the Utility metering systems still generate estimates, and these estimates are then sent to Retail Electric Providers. Payless Power also has automatic processes that bill customers daily based on the metering data that the Utilities send to ERCOT and then to us. Because of this, many customers are seeing charges on days when they had no power. The last time this happened on such a scale was during Hurricane Harvey. We do have good news for you though. Your money is not gone. We also have an automated process to adjust your account balance if you were over billed during this week’s winter outages. If you were charged for usage while your power was out this will be reflected at the end of your 30-day billing cycle when we get the monthly read from your local utility. If you would like to know approximately when that will occur, please contact us through your My Account Portal or at 888 963 9363. If you call, please be prepared for longer hold times. All Payless Power agents have worked from home during the pandemic and like you have been without power for extended periods, so we are working with a limited staff during this crisis. Published on February 17, 2021
Easy and fast love paying online!!!
Response: Glad we can make your service experience easy and convenient as possible! Published on February 12, 2021
Buen servicio y metodo facil de pagar
Gracias es muy económica
Excelente servicio
Muy fasil de usar
Super rápido y se ahorra mucho tiempo hacerlo por este medio
