I could not be happier with a utility provider than I am with Payless Power. You make my life so easy. Automatically deducting my payments according to my preference, providing a website that’s easy-peasy to navigate (important for a 60-something like me), and responding simply and effectively any time I have needed something are the main reasons I will never switch back to TXU or Ambit. Thank you. I just wish the other utility companies would learn from you!! Thanks.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
You know I am highly satisfied with this company. I’ve been a customer since around 2009, I get notifications daily by text and email of my kilowatts and my usage bill for that day. I’ve only ask for extension Maybe six or seven times since I’ve been with the company and I had no problem get a extension on my bill. Even when I move I had no problem with the transfer of my life’s. I will stay with this company as long as they would have me. Thanks a lot Payless Power
Response: Sharon, Thank you so much for sharing your service experience! We appreciate your loyalty We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
You all have been amazing and the light at the end of my tunnel customer three four years now very satisfied. Thank u..
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
I have multiple homes set up with Payless Power and I would and has, recommend this company to numerous people. Payless Power customer service reps are always knowledgeable, polite, patient and professional. The rates are better than any of their competitors and the billing is easy, not confusing like other electric services. I’ve had other electric companies call us to offer better prices, but after reading the small print, they didn’t measure up to Payless Power.
Response: Thank you for your 5 star review! We appreciate your loyalty! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 19, 2021
This is the most reliable company I’ve ever had. Helps me to control how my power is used. Gets my kids on board to save more electricity because they see it day to day. It helps to not have a huge bomb of a bill at the end of every month. I prefer to know I have already paid my bill and I only need to add a bit at a time if that’s all I can afford. Thank you payless power!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on February 19, 2021
I think it’s pretty messed up due to the cold that you guys are really charging people outrageous prices just to survive when I do get back on my feet, I will be looking for a different electric company. I think I would rather put it in my 2 yr old child’s name.
Response: Hi Tiffany- Your comments say that you feel that Payless Power charges outrageous prices due to the cold and that’s messed up. This week has been very hard on every Texas resident so your frustration is more than understandable. There is one important thing to note though, Payless Power has not raised the rates of a single customer in advance of or during this winter storm. Everyone’s charges have skyrocketed due to record usage due to the coldest temperatures since 1899. You daily charges no doubt increased greatly but this was not because we were charging you more for eletricity. The increase was because the amount of electricity you were consuming increased. We do have options to help you though so call us at 888 963 9363 and we’ll go over it with you and show you what we can do to help. Published on February 19, 2021
The worst company ever! Shuts my electric off at 2a.m. during the coldest night of the year. Continues to bill me for electricity not even being used. Customer service is the worst! They don’t keep your place in line and call you back, no, you have to wait until all 150 customers before you are taken care of. Nobody has that time. They messed up my billing, and I am having to pay a outrageous amount to get caught up, then the winter storm hits and they still charge even when there is no electricity being used at all! Do not go with this company. They will shut you off and still charge you even though it is shut off! Worst company EVER!
Response: Mr Para. Your comments state that Payless Power cut your lights off at 2:00 AM and bills you for usage when your power is actually off. You also state that your place in line is not kept when you call in . Not having power during a historic cold spell is a terrible thing. That is why Payless Power has not disconnected a single customer including you all week. If you lost power it was due to ERCOT Sanctioned rolling outages and not because Payless Power requested this to happen. In regards to being billed while your power was off What you are experiencing is a side effect of the statewide outages related to the winter storm. Transmission and Distribution Utilities (AEP Texas, Oncor, Centrepoint, Texas New Mexico Power) own the power distribution infrastructure and the meters. Typically, a smart meter will transmit usage data in 15-minute increments, and they are very reliable. If the meter stops transmitting data. The Utility systems assume that the meter is still working but and that there is simply a problem with the data transmission. Because if this the Utility systems will automatically generate an estimate. At the end of a customer’s 30-day billing cycle they read the meter for the whole month which catches any discrepancies so the customer’s bill can be properly adjusted. This is a pretty straightforward and accurate process and the meter’s are accurate enough that there is rarely a noticeable issue. Unfortunately, this same process works during widespread outages due to extreme weather, grid damage, fires etc. The meter stops reporting data because there is no power, but the Utility metering systems still generate estimates, and these estimates are then sent to Retail Electric Providers. Payless Power also has automatic processes that bill customers daily based on the metering data that the Utilities send to ERCOT and then to us. Because of this, many customers are seeing charges on days when they had no power. The last time this happened on such a scale was during Hurricane Harvey. We do have good news for you though. Your money is not gone. We also have an automated process to adjust your account balance if you were over billed during this week’s winter outages. If you were charged for usage while your power was out this will be reflected at the end of your 30-day billing cycle when we get the monthly read from your local utility. If you would like to know approximately when that will occur, please contact us through your My Account Portal or at 888 963 9363. Published on February 19, 2021
I haven’t been home since Sunday due to the power outage in my area, I didn’t leave my heat or any Lights on but I am still being changed daily for usage and my balance is critically low, because I’ve paid $75 in less then a week and I can’t afford to keep adding money to my account even if I’m not home. I hope this situation is resolved.
Response: Khamario- Hello- What you are experiencing is a side effect of the statewide outages related to the winter storm. Transmission and Distribution Utilities (AEP Texas, Oncor, Centrepoint, Texas New Mexico Power) own the power distribution infrastructure and the meters. Typically, a smart meter will transmit usage data in 15-minute increments, and they are very reliable. If the meter stops transmitting data. The Utility systems assume that the meter is still working but and that there is simply a problem with the data transmission. Because if this the Utility systems will automatically generate an estimate. At the end of a customer’s 30-day billing cycle they read the meter for the whole month which catches any discrepancies so the customer’s bill can be properly adjusted. This is a pretty straightforward and accurate process and the meter’s are accurate enough that there is rarely a noticeable issue. Unfortunately, this same process works during widespread outages due to extreme weather, grid damage, fires etc. The meter stops reporting data because there is no power, but the Utility metering systems still generate estimates, and these estimates are then sent to Retail Electric Providers. Payless Power also has automatic processes that bill customers daily based on the metering data that the Utilities send to ERCOT and then to us. Because of this, many customers are seeing charges on days when they had no power. The last time this happened on such a scale was during Hurricane Harvey. We do have good news for you though. Your money is not gone. We also have an automated process to adjust your account balance if you were over billed during this week’s winter outages. If you were charged for usage while your power was out this will be reflected at the end of your 30-day billing cycle when we get the monthly read from your local utility. If you would like to know approximately when that will occur, please contact us through your My Account Portal or at 888 963 9363.Our call center operations are back to normal so the wait time to speak with an agent is limited. All Payless Power agents have worked from home during the pandemic and like you have been without power for extended periods but we are back to full capacity. Published on February 19, 2021
WROST experience ever‼️ I told someone 2 weeks ago the my usage couldn’t be right before the weather my bill went from 7 to 30 dollars I’m starting to think this is rigged! Something is not right!
Response: Ms Smith. Your comments state that you told someone 2 weeks ago that your usage wasn’t right and now it has increased by 4X. This makes you feel like this is rigged. It’s never a good thing when your electric bill feels like its out of control. To help get it under control it is important to understand the factors involved. Many customer’s automatically feel that the electric provider is cheating them if their charge seem too high. Others feel that the meter is not working properly. While there are those I mean maybe a possibility of a meter issue , Payless Power is very transparent and straightforward with our billing and can show you how to confirm that we are billing you based on the usage that is being reported. First, rest assured that even though your selected the variable rate plan option that came with a lower start up cost and higher KWH rate, Payless Power has not raised your rate over the last month. The amount that you pay per KWH has not increased however your usage has . Keep in mind that your plan comes with a daily fee of $2.67 and this includes the first 17KW at no additional cost and the per KWH rate is applied to any usage over the first 17KWH. We send you a daily text with he amount of KWH you used the day before yesterday (as noted on your texts we bill 2 days in arrears). You can also view a record of your usage on you MyAccount Portal. Let us know if you need help accessing this because it has great information. While on the MyAccount Portal you can also register for www.smartmetertexas.com which is a free website operated by the State and not affiliated with Payless Power. This site will allow you to do 2 important things: 1.) you will be able to compare what we bill you for with what your meter said you used and by doing so confirm that we are calculating your usage correctly for billing. 2.) It allows you to view your usage during the day in 15 minute increments and this can help you pin point what is consuming the energy in your home. These are the most valuable tools you have to not only understand where the issue is but also what you can do to stop it. Looking over your billing I would say that something is clearly going on but it is not with your billing and rate and probably also not the meter. I would ask the property manager to check the thermostat and perhaps the refrigerant gas in the unit. Also make sure to avoid the emergency or auxiliary heat settings and this uses 3x the normal amount if power as the standard heat setting . High usage has been unavoidable this week. This was the coldest week in Texas since 1899 with historic black outs that made it hard to keep homes warm. All this will have an affect but there may be a technical issue as well. Call us for more info 888 963 9363. Published on February 19, 2021
I rate this a zero not even a one star!!!! I’ve been with this company for about 6 months and they charge me sooo much light daily! It’s ridiculous! It’s literally only me living by myself in my little apartment!!! I don’t even have a Tv or electronics that take up that much energy! I switched to this company because I heard it was really great service and cheap! But I’ve seen otherwise!! ????????????????????????
Response: Ms Lopez. You comments state that you thought that Payless Power was supposed to be cheap but you have seen otherwise. You live by yourself in a small apartment and don’t use a lot of electronics and things that consume a lot of electricity. You switched to Payless because you heard our service was inexpensive but This has not been your experience. Its not good when you feel that you aren’t getting the proper value for your money. Let me say that as a below average usage customer your concerns are understandable. Our plans in your area carry a $2.67 daily customer fee. This fee includes up to your first 17KWH of power at no additional charge. That comes out to be up 510 KWH included at no additional charge. If a customer exceeds 17 KWH on a day this usage is billed at their low per KWH rate so the more you use the more you save. After reviewing your daily usage I can see that you use a little over the 510 KWH threshold monthly so on some days your usage is under 17KW and some days it goes over. This week will be an outlier as it looks like your usage was way up due to the record setting freezing temperatures. But after things go back to normal and mild spring weather returns, is this the best value for you? The answer is “maybe.” If you shop around and can find a provider that will only charge the flat per KWH fee then that might benefit however here are some things to consider. Payless Power does not charge a minimum usage fee. We also do not charge late fees, assistance fees to call our Customer Care department, minimum payment fees, fees to load funds, fees to pay over the phone , disconnection or reconnection fees. These are all commonplace throughout the industry and many competitors charge these and others to make up for lower advertised rates. It’s like booking a ticket on an airline that’s $100 cheaper than the more well known airline that extensively serves the “southwest” ; only to find out at the airport that they are going to charge you $50 each way to carry on a bag. Their flight was cheaper but they made it up from you in other ways. We are like the well known airline serving the southwest. We don’t nickel and dime our customers with annoying fees and gimmicks that make it seem like you’re getting a better value. Even so, I would encourage you to look around on www.powertochoose.org Published on February 19, 2021
