I have been with this company for almost three years. The service is excellent. I have not had any problems. Keep up the good work guys!!!
Response: Thank you so much for being a loyal customer! Published on February 22, 2021
I signed up with this company last year I’m thankful for this company during this pandemic of weather
Response: Thank you so much for the feedback it's greatly appreciated! Published on February 22, 2021
Thank you for my electricity!! I’m in Texas.. Galveston Texas. I appreciate the work y’all are doing for us.
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers. Published on February 22, 2021
Best electric company I’ve ever had. Thanks for keeping my POwer on
Response: Thank you Shaymaa for the feedback it's greatly appreciated! Published on February 22, 2021
thank yall for all yare hard work and understanding your customers when there in need..God bless yall and keep yall safe..thank yall again
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers. Published on February 22, 2021
GOOD COMPANY… ALWAYS HELPFUL
Response: Thank you for the feedback it's greatly appreciated! Published on February 22, 2021
I did a hurried “Switch0-over” from Griddy, which was to be effective the next day. I finally get power back and find “Payment” request in spam box. NOt happy that I was NOT told a payment had to be made in order to become effective!!!! I would have given that info over the phone had I known. Houston tx has been SHUT DOWN for a week due to weather, and I was unable to complete that transaction THAT I THOUGHT WAS COMPLETE!!! FRANK FAILED TO TELL ME THAT.
Response: Ms. Seltz- You comments state that you were trying to quickly switch from Griddy and that the associate you spoke to, Frank, failed to advise you that a payment was needed to start service. This resulted in a delay which was avoidable because you would have made the required payment on the phone . That’s an unacceptable situation and its not a good thing if you walked away from your enrollment with an incorrect expectation. I do see that you were able to get your service activated as of Saturday which is a good thing . We would like to get some more information about your situation as our records indicate that your enrollment was completed online. We also do not have a Frank working for us. I’m sure we can get to the bottom of this for you . Please call us at 888 963 9363 to discuss. Published on February 22, 2021
You get a ZERO HORRIBLE. RATES ARE THRU THE ROOF DURING A UNPRECEDENTED WINTER STORM. SHAME ON YOU. PEOPLE HAVE LOST THEIR JOBS MOST CANT PAY SO THEY ARE FORCED TO TAKE DRASTIC MEASURE SOME RESULTING IN DEATH. SHAME ON YOU
Response: Demetrius - You comments say that you are upset because our rates have gone through the roof when many customers are at their most vulnerable. The stress of the week makes this very understandable . That’s why it’s important for us to clarify that Payless Power has not raised anyone’s rate in advance of, or during the storm . Your charges may have increased substantially but this is due to the amount your home is consuming and not because we increased your KWH rate. You are paying the same rate as you were when the weather was pleasant … the record setting cold just results in heaters running non stop for days. This increased usage of course results in higher daily charges. We would be happy to go over this with you or you can visit your Payless Power MyAccount Portal for more information. We also have some additional options for you if you are struggling to keep your account current due to the storm. Call us at 888 963 9363 because we would like to help. Published on February 19, 2021
These rates this past week are horrid! I cant even feed my family!
Response: Ms Anderson- Your comments indicate that you feel that we raised your rates this week in response to the record breaking temperatures. It’s a very bad situation if companies do that when customers are vulnerable. That’s why we proudly can say that Payless Power has not raised anyone’s rate in advance of or during the storm . Your charges may have increased substantially but this is due to the amount your home is consuming and not because we increased your KWH rate. If you need help due to the costs of your electricity that occurred this week give us a call at 888 963 9363 we have assistance options available. Published on February 19, 2021
I looked for my review that I made early today and it’s not posted! Seems like they are only uploading good reviews only! This goes to show you that something is not right with this company my bill went from 7 dollars a day to 30 dollars a day I’m a single mom I have a two year mind you no one can reach the light switch but me.I called them weeks ago to check the meter because how am I using this much usage the watts are not adding up at all! But i screenshot this review because it seems like the last one wasn’t posted but no one reach out to me yet about the problem but made sure my review wasn’t posted.This company is RIGGED!!!!!!!!!!!!!!!
Response: Ms Smith- Your suspicion is understandable but not accurate. Payless power is based in the DFW Metroplex and all of our staff has worked from home since the beginning of the Pandemic. Almost all associates were dealing with power and water issues while also trying to serve concerned customers . In times like this we have to prioritize our work and as of today 2/19 we were able to get back to full strength and get to things such as review responses . Your feed back is important and more importantly we can address your concerns. Feel free to call us at 888 963 9363 to discuss. Published on February 19, 2021
