Element services.
Response: Thank you for the high rating! Published on January 24, 2025
Good service! It was easy to talk to her and transfer everything over
Response: Thank you for rating us! We're always happy to provide convenient electricity services. Published on January 24, 2025
I love this method of payment and you know how much you need from texts and emails. Very simple.
Response: Thank you for the high rating! Published on January 24, 2025
Very easy to connect
Response: We appreciate the high rating! Published on January 24, 2025
I made a payment Friday and my service still not on. I have small kids. I trying calling them well apparently they closed on the weekend but can still receive a payment from you. I try calling again emailing still no luck. They don’t even have a standby person just for situations like this.. this is so unfair. We and my family are in the dark but I have made a payment. I have my receipts. And another thing I’m enrolled into text alerts and Payless power are deducting money from my account but my lights not on yet🤬🤬 this so wrong and frustrating. I have to throw out food just because of this lying thief company
Response: We appreciate you for contacting us about this issue, Brianna. Your comments state that you made a payment on Friday, but your lights were not reconnected and there was no person for you to speak to because Payless Power is closed on Saturday and Sunday. You also are upset because money was deducted from your account when the lights were off. Losing power can be incredibly frustrating so its understandable that you are angry. A review of your account does not show that a payment was posted Friday. We did receive payment on Saturday night, and we received confirmation that power was restored Sunday. We will be calling Oncor to see when power was actually restored. If there was a delay due to a technical issue, then we will reach out to you to discuss a credit. In addition, if you have receipts for a cash payment on Friday, please provide it to the supervisor who will be contacting you. If there was a delay with the payment posting, we will offer an additional credit. Please note that we do offer email support on Saturday and Sunday. You can reach us via email at www.paylesspower.com or through you My Account Portal. Finally, Payless Power bills 2 days in arrears so if a customer who is disconnect may still receive charges while the account is disconnected since those charges would be from two days prior. The service date is specified on your daily invoice, and you can also review this online. 888 963 9363 Published on January 24, 2025
Provision credit should be 25.00
Response: Hi Janae, and thank you for the feedback! We understand you may have some concerns about your services, and we would love to help you over at 1-888-963-9363 Published on January 24, 2025
I really didn’t feel like typing a message lol N/a
Response: Thank you for rating! Published on January 24, 2025
Ty for all you do
Response: Thank you for rating us, and for being a Payless Power customer! Published on January 24, 2025
Good quick and easy services
Response: Thank you for rating us! Published on January 24, 2025
Super easy, I love this company
Response: Thanks for rating us, Judy! Published on January 24, 2025
