Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
K/w is outrages right now
Response: Hi Kyle, Thank you for sharing your thoughts. We hear your concern about the current kWh rates and understand how important it is to feel confident in the value you're receiving. Energy pricing can fluctuate due to various market factors, and we know that can be frustrating. We want to make sure you have all the tools to make the best decision for your needs. That’s why we encourage customers to explore options at PowerToChoose.org, where you can compare our rates with other providers transparently. If you’d like help reviewing your current plan or exploring alternatives that might better suit your usage, we’re here to assist. Feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on October 21, 2025
Good reliable light company
Response: Hi Eduardo, Thank you for sharing your experience! It’s great to hear that you’ve found our service to be reliable—that’s something we work hard to maintain every day. We understand how important it is to have a light company you can count on, and your feedback lets us know we’re on the right track. Published on October 21, 2025
More variety on the package like a cheaper one
Response: Hi Mahogany, Thank you for sharing your thoughts with us. We hear your interest in having more variety in our packages, especially options that are more budget-friendly. It’s clear that finding a plan that fits your needs and your budget is important to you. We understand that every customer’s situation is unique, and that’s why we offer competitive rates that can be compared with other providers at PowerToChoose.org. This site is a great resource for exploring different plans and finding one that aligns with your preferences. We’re always looking for ways to improve, and feedback like yours helps us explore new possibilities. If you’d like help navigating your options or have questions about specific plans, we’re here to support you. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on October 21, 2025
You guys are horrible and I can’t wait to change company.
Response: Hi Giselle, Thank you for sharing your feedback. I hear your frustration, and I understand how disappointing this experience must have been for you. Your concerns are important to us, and we want to make things right. A specialist from our team will be reaching out to you shortly to better understand what happened and work toward a resolution that meets your expectations. We appreciate you taking the time to let us know how you feel. Published on October 20, 2025
Have had Payless power for over 2 years and they are amazing when it comes to communication with me and being able to reach out for extensions when needed.
Response: Hi Helena, Thank you so much for taking the time to share your experience! It’s clear that consistent communication and flexibility are important to you, and we’re glad to hear that Payless Power has been able to meet those needs over the past two years. We truly value your loyalty and are happy to know that our team has been able to support you when you’ve needed it most. Your feedback reinforces our commitment to making energy service simple, accessible, and responsive for customers like you. Published on October 20, 2025
Good company to use!
Response: Hi Darryl, Thank you for sharing your experience! It’s great to hear that you found us to be a good company to work with. We’re always listening closely to feedback like yours because it helps us understand what’s working well and where we can continue to grow. Your comment reinforces the effort our team puts into delivering reliable service, and we truly value your support. Published on October 20, 2025
Payless power is a great company that provides user friendly programs that makes it easy to use. thank you Payless Power for providing such great service.
Response: Hi Imelda, Thank you so much for sharing your experience! It’s wonderful to hear that you’ve found our programs user-friendly and easy to navigate. We understand how important it is to have a service that feels simple and reliable, and it means a lot to know that we’re delivering that for you. Your kind words motivate us to keep improving and providing the best service possible. Published on October 20, 2025
Unreliable. Use this company as a quick fix & switch as quick as possible. The rates are high, customer service sucks. The website glitches & won’t let me in to pay my bill. The automated system won’t let me pay with a new card. It literally said “it doesn’t understand me & to call back later and maybe she’ll understand” ?? I thought it was a joke. Trust me I’m fully capable to reset my password & my phone saves it instantly. It’s a glitch in the system for internet & phone. A response to another review said they have email hours during the weekend yet no response. Super unreliable company, I shouldn’t have been lazy & cheap & found a reliable one instead. Read their responses to poor reviews, they lack empathy & genuine interest in resolutions, they only aim to save face & have a condescending energy behind the responses.
Response: Hi Ti, Thank you for taking the time to share your experience. We hear your concerns about the reliability of our systems and the challenges you’ve faced with both billing and customer support. It’s clear that the issues with the website and automated system have caused frustration, especially when you're simply trying to manage your account. We understand how important it is for these tools to work smoothly and consistently, and we appreciate you pointing out where things didn’t meet expectations. We want to make sure you’re supported. A specialist will be reaching out to you shortly to help resolve the issues you've mentioned and ensure your account is accessible and manageable. In the meantime, please know that we offer after-hours email assistance during the following times: Monday–Friday: 5:00 PM to 9:00 PM Saturday: 9:00 AM to 5:00 PM Sunday: 11:00 AM to 8:00 PM You can reach us at https://paylesspower.com/contact-us/ and we’ll do our best to assist you promptly. We also encourage you to compare rates at powertochoose.org to ensure you’re getting the best fit for your needs. We strive to offer competitive pricing and transparent service. Thank you again for your feedback, Ti. It helps us improve and better serve our customers. Published on October 20, 2025
Way cheaper than others, very easy to use. I love it!
Response: Hi Kensy, Thank you so much for sharing your experience! It’s great to hear that you found our product both affordable and easy to use — that’s exactly what we aim for. We’re thrilled it’s working well for you and that you love it! Published on October 17, 2025
They text/email you evey day on what your remaining funds are and how many days you have left. No deposit, just pay up fron. Very expensive per kwh tho. But when youre out of options, they did it no problem. 6 month contract min.
Response: Hi Steven, Thank you for sharing your experience with us. We hear you on the daily updates and upfront payment structure—it’s clear you were navigating a tough situation, and we’re glad we could step in when you needed a reliable option. We understand that cost is an important factor, especially when comparing providers. While our pricing may seem higher at first glance, we offer competitive rates that can be compared transparently with other providers at PowerToChoose.org. This helps ensure you're making the most informed decision based on your needs. Our goal is to provide clarity and consistency, which is why we send regular updates about your usage and remaining balance. Many customers find this helpful for budgeting and avoiding surprises. That said, we’re always looking for ways to improve the experience, and your feedback helps us do just that. Published on October 17, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
