Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Very fast. Good customer service
Response: Hi Crystal, Thank you for sharing your experience with us! It’s great to hear that you received fast service and felt supported by our customer care team. We’re always listening closely to feedback like yours because it helps us understand what’s working well and where we can continue to grow. Your mention of good customer service really stands out, and we’re glad that our team was able to meet your expectations. Published on September 23, 2025
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Response: Hi Patrick, Thank you for taking the time to leave a review — we truly appreciate your feedback. While your message came through a bit unclear, we can tell you took the time to share your experience, and that means a lot. We’re listening closely and want to make sure everything went smoothly for you. It’s great to see you gave us a 4-star rating, which suggests there’s something we did well, and maybe something we could improve. If there’s anything specific you’d like to share — whether it’s a suggestion, concern, or even a small detail — we’re here and ready to help. Published on September 22, 2025
Good bien gracias
Just signed up today. I’ll get back to you on how it goes. I only gave 4 stars because I couldn’t sign up online and it took 30 mins and 4 reps to complete the process. The 4 reps didn’t bother me but 30 mins was a little long. Smiling, Marc
Response: Hi Marc, Thank you for sharing your experience with us! We’re listening closely, and it’s helpful to know that while you didn’t mind working with multiple reps, the 30-minute sign-up process felt a bit long. That kind of feedback gives us a clear opportunity to improve. We understand how valuable your time is, and we’re actively working on streamlining our online sign-up process to make it faster and more convenient. Your insight helps us prioritize that effort. We’re excited to have you on board and look forward to hearing how things go from here. Published on September 16, 2025
Good and kinda hard to understand but it’s fine
Response: Hi Janise, Thank you for sharing your thoughts with us. We hear you — it sounds like the experience was a mix of helpful and a bit challenging to follow at times. We understand how important clarity is, especially when you're trying to get things done quickly and confidently. Your feedback helps us recognize where we can improve to make things smoother and more intuitive for everyone. We’re always working on ways to simplify and enhance the experience, and your input is a valuable part of that process. If there’s anything specific that felt unclear or could be improved, we’d love to hear more so we can better support you and others moving forward. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM with any questions or concerns you may have. Published on September 10, 2025
Yes I would good service
Response: Hi Lapoleon, Thank you for taking the time to share your feedback! We hear you—and it’s great to know you received good service. It’s always encouraging to see that our efforts are making a positive impact. We truly value your experience and want to keep that momentum going. Published on September 02, 2025
So far so good !!(
Response: Hi Nicolas, Thank you for sharing your experience with us—it's great to hear that things are going well so far! We’re always listening closely to feedback like yours because it helps us understand what’s working and where we can keep improving. Your comment tells us we’re on the right track, and we’re glad to be meeting your expectations at this stage. Published on September 02, 2025
Unable to talk to an agent for over an hour. Waited for a call back. Had a question about the plan I selected.
Response: Hi Roy, Thank you for sharing your experience. We understand how important it is to get timely support, especially when you have questions about your plan. It sounds like you were expecting a quicker connection and didn’t receive the callback as soon as you hoped—that can definitely be frustrating. We’ve recently seen shorter hold times, so to help ensure you reach an agent promptly, we recommend calling during our standard business hours: Monday through Friday, 9:00 AM to 5:00 PM. This is typically when our team is most available and can assist you directly. If you still have questions about your plan, we’d love to help clarify everything for you. Please don’t hesitate to reach out again during those hours—we’re here to support you. Published on August 25, 2025
The one thing that would help is if it were more clear that the first time I clink the link from yall’s texts to me, that I need to click register with my email and make a new password before adding more money to my account. I thought I had already made this type of account when I purchased electricity for the first time
Response: Hi Joseph, Thank you for taking the time to share your experience. We hear you—navigating account setup should be straightforward, especially when you're ready to add funds and keep things running smoothly. It makes sense that you expected your initial electricity purchase to include account creation. Many customers feel the same way, and your feedback highlights an important opportunity for us to make that first step more intuitive. We’re currently reviewing how our text links and registration prompts are presented to ensure it’s crystal clear that creating a password and registering with your email is a one-time step before managing your account. In the meantime, if you ever need help walking through it, our team is here and happy to assist. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 25, 2025
I think you are manipulating my reported usage. I think you are not being truthful.
Response: Hi Mary, Thank you for sharing your concerns. We understand how important it is to feel confident in the accuracy of your usage reports. It’s completely valid to question anything that doesn’t seem right, and we appreciate you taking the time to reach out. We want to assure you that the usage data reflected on your invoice comes directly from the Transmission and Distribution Service Provider (TDSP), and we do not have the ability to alter or manipulate that information. If you’d like, we can help you review your usage history in detail and even request a meter verification from the TDSP to ensure everything is functioning properly. Our goal is to make sure you have full transparency and trust in the process. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. You can also view smartmetertexas.com and register your account to audit your meter readings to make sure you are being billed for what the meter is reporting. Published on August 13, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
