Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Website is easy to use and I appreciate the help
Response: Hi Jaqueline, Thank you so much for sharing your experience! It’s great to hear that you found the website easy to use—that’s exactly what we aim for. We also appreciate your kind words about the help you received. It means a lot to know that the support made a positive impact. Published on August 26, 2025
Great service for a great price
Response: Hi Timothy, Thank you for sharing your experience! It’s great to hear that you found both the service and the price to be just what you were looking for. We’re always listening to feedback like yours to make sure we’re delivering real value where it matters most. Your words affirm the effort our team puts into making every interaction smooth and worthwhile. Published on August 26, 2025
Just set up service, quick and easy.
Response: Hi Devin, Thank you for sharing your experience! It’s great to hear that setting up your service was quick and easy—that’s exactly the kind of start we aim to provide. We understand how important a smooth setup is, especially when you're getting started with something new. Your feedback lets us know we're on the right track, and we truly appreciate you taking the time to let us know. Published on August 25, 2025
Unable to talk to an agent for over an hour. Waited for a call back. Had a question about the plan I selected.
Response: Hi Roy, Thank you for sharing your experience. We understand how important it is to get timely support, especially when you have questions about your plan. It sounds like you were expecting a quicker connection and didn’t receive the callback as soon as you hoped—that can definitely be frustrating. We’ve recently seen shorter hold times, so to help ensure you reach an agent promptly, we recommend calling during our standard business hours: Monday through Friday, 9:00 AM to 5:00 PM. This is typically when our team is most available and can assist you directly. If you still have questions about your plan, we’d love to help clarify everything for you. Please don’t hesitate to reach out again during those hours—we’re here to support you. Published on August 25, 2025
It’s very expensive light company. The only reason I stay with you’ll because I don’t have time to look for other light company
Response: Hi Jennifer, Thank you for sharing your thoughts with us. We understand that managing household expenses—especially electricity—can be a challenge, and it’s important to feel confident in the value you're receiving. We hear your concern about pricing, and you're not alone in wanting to make sure you're getting the best rate. Our pricing is based on actual usage, and we strive to remain competitive in the market. If you're ever curious about how our rates compare, you can visit PowerToChoose.org, a helpful resource where you can explore and compare plans from various providers. We also know that time is valuable, and we appreciate that you've chosen to stay with us. If there's anything we can do to make your experience easier—whether it's helping you understand your bill, offering energy-saving tips, or reviewing your current plan—please don’t hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours. Published on August 25, 2025
When you sigh up not understanding the full contract you will be putting money in like Pac-Man i do not recommend using this prepay electric no longer than one pay period. You would have paid off debt and rent for the next 2 months with the equivalent of how much you pay this pre pay electric
Response: Hi Amy, Thank you for sharing your experience. We understand how important it is to feel confident and informed when choosing an electric service, and we appreciate you taking the time to let us know about your concerns. It sounds like the cost of maintaining a positive balance with a prepaid electric plan has felt overwhelming, especially when comparing it to other financial obligations. That’s a valid concern, and we want to help clarify how our service works so you can make the best decision for your needs. When signing up, we provide the Electricity Facts Label (EFL) both online and via email. This document outlines key details about rates, fees, and service terms to help customers understand what to expect. We also include the contract terms within the EFL to ensure transparency from the start. As a prepaid electric service, maintaining a positive account balance is required to keep your electricity active. While this model offers flexibility and control, we understand it may not be the right fit for everyone. For customers facing financial challenges, we do offer payment assistance options that can be repaid over time, which may help ease the burden. Please reach out to out Customer Care Team at 1-888-963-9363 during standard business hours with any questions about your account or the prepaid contract. Published on August 25, 2025
Its was easy to make payment but i feel like having to pay 4.95 fee even if its being paid online which most companies is free
Response: Hi Candice, Thank you for sharing your feedback. We hear your concern about the $4.95 payment processing fee and understand how it can feel frustrating, especially when many companies offer free online payments. You're absolutely right to look for ways to avoid extra charges. While the fee applies for certain payments, there are options that can help you bypass it—like making payments of $75 or more or setting up Auto Pay. Many customers find Auto Pay especially helpful for convenience and savings. Published on August 25, 2025
I love Payless Power. I have had service with them for 3 years at different locations. They are awesome!
Response: Hi Rebecca, Thank you so much for sharing your experience! It’s wonderful to hear that you’ve been with Payless Power for three years across different locations—that kind of loyalty speaks volumes. We’re truly glad to know our service has consistently met your expectations and that you find us awesome! Your feedback reinforces the importance of staying reliable and customer-focused, and it motivates us to keep delivering the kind of service you’ve come to expect. Published on August 25, 2025
Very clear and straight forward set up process
Response: Hi Rochelle, Thank you for sharing your experience! It’s great to hear that the setup process felt clear and straightforward to you. That kind of simplicity is exactly what we aim for, and your feedback lets us know we’re on the right track. Published on August 25, 2025
The one thing that would help is if it were more clear that the first time I clink the link from yall’s texts to me, that I need to click register with my email and make a new password before adding more money to my account. I thought I had already made this type of account when I purchased electricity for the first time
Response: Hi Joseph, Thank you for taking the time to share your experience. We hear you—navigating account setup should be straightforward, especially when you're ready to add funds and keep things running smoothly. It makes sense that you expected your initial electricity purchase to include account creation. Many customers feel the same way, and your feedback highlights an important opportunity for us to make that first step more intuitive. We’re currently reviewing how our text links and registration prompts are presented to ensure it’s crystal clear that creating a password and registering with your email is a one-time step before managing your account. In the meantime, if you ever need help walking through it, our team is here and happy to assist. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on August 25, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
