Easy to use. Far price when you do the math.
Response: Glad we can make your service experience easy as possible! Published on May 03, 2021
easy to work the online website
Response: Thank you so much for the feedback it's greatly appreciated! Published on May 03, 2021
This company is garbage! They get you with super easy and cheap installation, but then charge you a $3 recurring fee each day. So when your bill should normally be anywhere from 100 or 200 a month make sure you tac on an extra $100 a month for all of the fees. You will save much more in the long run using another company.
Response: Jesse- Your comments state that you get charged $3.00 per day as a recurring fee which comes out to an extra $100 in addition to your charges. This makes you feel like you are paying an extra $100 per month on top of your charges. Let me say that no one wants to feel like they are being taken advantage of so if that is your understanding of our plans, there’s little wonder why you’re upset. Anyone would be. Fortunately, this is not how the plan works so we can reach out to you to cover the plan details with you . It is true that your plan comes with the $2.78 daily fee that was disclosed upon enrollment. The important factor with this plan is that this fee includes your first 17KWH. For example, if you use 24 KWH during a day you would not pay $2.78 and for 24 KWH. You would only pay the daily fee and for 6KWH at the established per KWH for your plan. If you use under 17KWH on some days and over 17KWH on others then our system will perform an automatic true-up at the end of the month to ensure that you receive the rate listed on your Electricity Facts Label. On top of this Payless Power does not charge the commonly applied fees that many of our competitors apply . This include disconnection fees, reconnection fees, late fees, assistance fees, fees to pay with a live agent, fees to pay through the automated phone systems and fees to pay online. Once you understand how the billing truly works and the options we extend to our pre-paid customers you’ll see that Payless Power is actually a very good option for someone who is budget conscious. A supervisor will reach out to explain this and answer your questions. You can also call us at 888 963 9363. We’re here to help. Published on May 03, 2021
Lowe payments and it keeps me on a budget.
Response: Thank you Kayleen, We are always happy to help ???? Published on April 30, 2021
Easy to work with and everyone is very friendly and helpful.
Response: Thank you Michael for the great feedback it's greatly appreciated! Published on April 30, 2021
I chose this company after the big freeze in Texas. I am so thankful I did. It has been the easiest account to handle. I love the daily texts to see where you stand and how it shows approximately how much power you’re using daily. I have had ZERO issues. We will be sticking with them.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 30, 2021
IT WORKED , IT WAS WAS EASY TO PROCESS
Response: We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 30, 2021
Great service, reliable and and easy to use services!
Response: Thank you Charles for being a great customer! Published on April 30, 2021
Thanks for making this so easy for my family. Especially during this pandemic and trying times.
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers. Published on April 30, 2021
I wish it would do monthly payments but it’s overall cheaper than my past Electric bills.
Response: Ellyse- Thank you for commenting. Please keep in mind that pre-paid service can be used like post paid though if you are able to make one large single payment once per month instead of many smaller payments. For examples if you can calculate what you use for 30 days in the summer and pay that amount at once then you may not have to worry about making another payment until the next month. If you do run short we have options for you. Call us at 888 963 9363 for more information. Published on April 30, 2021
