i have used PAYLESS POWER for years for my rental units. It is easy, it is fast, it is fair and it makes my life easy. Love it. Vivianne Hudson
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on April 16, 2021
I love payless power. I’ve been with them since 2014.
Response: Thank you so much for being a loyal customer! Published on April 16, 2021
It was very easy just added the card and payed the amount I payed the previous month , because it has that option , and it automatically popped up . I love !! That’s option. Thanks again
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 14, 2021
So far I like the service and how I get a text everyday telling me my balance so I can be on top of it, also it’s very easy to make a payment.
Response: Thank you so much for sharing your feedback it's greatly appreciated! Published on April 14, 2021
It was easy to process and straight forward…Thanks
Response: Thank you Victor for sharing your service experience! Published on April 08, 2021
Love it easy to add money for lights
Response: Glad we can make your service experience easy as possible! Published on April 06, 2021
The best service I’ve ever had
Response: Thank you so much for the 5 star review! Published on April 06, 2021
I can’t believe that making a payment online is free. You don’t see that very often.
Response: Thank you Rachel for the feedback it's greatly appreciated! Published on April 06, 2021
I was charged too much during the freeze. Our electricity was mostly off for 4 days and I was charged double what I usually pay when the power is ON all the time. What happened?
Response: Mr. Aikman- Thank you for reaching out. To summarize, you are stating that your power was off mostly for 4 days during the storm however you paid twice as much as you would normally if the power was on the whole time. You feel that you were overcharged and you want to know what happened. What you are experiencing has been shared by millions of Texas residents regardless of their electric provider. These residents want and deserve answers. Call us at 888 963 9363 and we can review your account to see if any specific times can be identified that look suspicious. There can be a number of possible explanations but we can confirm that any increased charges was not due to raising your rates leading up to , during, or following the storm. In fact , Payless Power has not raised its energy rates in 2021 and has no immediate plans to do so.. Charges incurred were due to increased usage as reported by your transmission and distribution utility. Outages during the storm did result in TDU estimations for many customers however the majority of all estimations have been reconciled in the weeks following the storm. Still if you have questions we can discuss these with you and assist in disputing your usage data on your behalf. A supervisor will also reach out to you directly to go over your concerns. Published on April 06, 2021
Quick and easy to to use. Love that I can save multi cards and that it gives an estimate of how many days left of service.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 02, 2021