THANK YOU, FOR THE SERVICE IT WAS SO FAST
Response: Thank you for choosing us as your provider! We look forward to having you as a new customer! Published on July 15, 2021
Very easy process done in less than 30 minutes
Response: Glad we can make your service experience easy as possible! Published on July 15, 2021
Very affordable and great easy service
Response: Thank you so much for being a great customer! Published on July 15, 2021
Easy process to make payments.
Response: Thank you so much for the feedback! Published on July 15, 2021
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Muy buena calidad
Lost my job due to Covid and had a hard time maintaining the bills . However, I had to move out of my apartment and shortly afterwards it was rented out . However , my apartments called and notified me that the new tenants cannot turn or their lights due to a switch hold on the acct . I tried calling several times to make payment arrangements because I was told the new tenants have a new born baby. God knows what they are going through because of refusal for the light company to work with me regarding payments to have the hold remove. I definitely DO NOT RECOMMEND THIS COMPANY AND IF I COULD GIVE NO STARS I WOULD. IF THEY COULD MAKE A TENANT THAT HAS NOTHING TO DO WITH THE SWITCH HOLD SUFFER WITH A NEW BORN JUST IMAGINE WHAT THEY WOULD DO IF YOU BECAME A CUSTOMER , THEY DO NOT CARE!!
Response: Mr.Mbingo – You comments state that you lost your job due to covid and that you moved out of your apartment with a very large unpaid balance and now the new tenant is having problems getting service because there is a switch-hold associated with your account. You also state that you continue to be charged after your service was disconnected and this is not fair . Because of these things , you state that in your opinion Payless Power does not care . First let me say that being affected financially by covid is a terrible thing that has affected millions of people in this country. There are assistance programs designed to specifically help [people in your situation. We have sent message to your phone and email multiple times per week for the last couple of months alerting you of these programs. We can still help if you call us at 888 963 9363. Now if you left your residence with months of unpaid charges and a switch-hold on the account then yes this can cause delays for the next tenant . It is your responsibility to settle your deferred charges so we can remove the hold. If you no longer live there, there is a process the new tenant will need to follow to get power. They should contact their provider of choice who will begin the process on their behalf. Also please note that Payless Power bills 2 days in arrears. That means if an account gets disconnected on Tuesday, there will be 2 additional days of charges forthcoming . This is because the charges for Tuesday were actually from Sunday so if you got disconnected on Tuesday you will be billed for Mondays’ charges on Wednesday and Tuesday’s charges (billing stats and midnight and disconnections are generally not completed until after 12:00 noon). Once those charges in arrears are caught up an account will not be billed while disconnected. We will be happy to go over this with you in detail including how to apply for assistance to pay off your past due charges. Please call us at 888 963 9363. Published on July 08, 2021
Very easy to make online payments.
Response: Glad we can make your Payment method easy as possible! Thank you for sharing! Published on July 02, 2021
Great service!!!
Response: Thank you for being a great customer! Published on July 01, 2021
Doesn’t make sense. It will be 7-10 dollars daily and then boom you’re negative 100 dollars in one week of usage.
Response: Ms Neal- In your review comments you state that your charges are generally from $7 to $10 per week but then suddenly your account was -$100 which doesn’t add up. Without an reasonable explanation that would be alarming and unacceptable to anyone. We are here to help you though and a review of your account has clarified the issue . Your charges do match what you stated in your review and they have not gone up over the past month. What you are experiencing is a weekly deduction for a payment plan. This does your impact your balance if there are not sufficient funds on your account. You can review your daily invoices and usage trends in your MyAccount Porta. If you have additional questions please contact is at 888 963 9363 and we will be happy to assist. We are here to help. Published on July 01, 2021
