Very easy to check account. I have never had any issues making payments. Rates always seem to be reasonable.
Response: We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on July 20, 2021
Very good service
Response: Thank you for the 5 star review! Published on July 20, 2021
Customer Representative was very helpful when I called in and he explained everything and got everything so I could just log in and pay.
Response: Thank you Victoria. We are always happy to help ???? Published on July 20, 2021
Easy to sign up for.
Response: Glad we can make your experience easy as possible! Published on July 20, 2021
Super easy to manage account! Happy customer here!!
Response: Thank you so much for the feedback it's greatly appreciated! Published on July 20, 2021
Payless power is best electric company I’ve had in years. Great rates during cool season. Highly recommended
Response: Thank you so much for being a loyal customer! Published on July 20, 2021
Making payments on line couldn’t be easier. And knowing my daily usage is very convenient.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on July 20, 2021
Awesome . They really work with you . Thanks
Response: Thank you so much for being an awesome customer! Published on July 20, 2021
My mom had got this company and on the middle of the worst freeze in texas . She paid 70 bucks for 4 days of service. Is this how you like to rip people off. I put 20 bucks on it weekly to see how you like to f people over. Yall have me 6 days then the next day it said 4. Stay away from this service provider unless you want to die from summer heat this year. I barely use my a.c cuz yall charge an arm and a leg. This company is not cheap or affordable at all. They say you dont need a deposit but you have to put 70 bucks on your account to start it. Um well sounds like a down payment to me. I dont care about yalls fancy words. Another thing I dont like is that you guys reply to customers who have issues with your company to tell them that they used a high amount of electricity. I was gone for 3 days and left a fan on in my apartment for my cat. And that fan alone drained my account. So f yall and yalls fake ass payless company. Guys honestly just pick a different provider. You’ll save more money I promise.
Response: Thank you for submitting your concern, we can definitely see why you’re making the attempt to reach out to us. As per your concern you are stating that you feel that you are being overcharge for your usage and unsatisfied with the initial payment of $70 that lasted only 4 days. Allow us to explain what occurred on the account. Please keep a couple of things in mind. Your service required a $70 initial payment and based on your account information looks like you made a $75 payment instead. Please note that $75was only used for your usage. The $70 initial payment is not a deposit everything was used towards your usage. Upon reviewing the account, the service started on 2/11/21 & the balance was positive on 2/23/21 with $10.75. The last a payment that was made $20 on 2/23/21 brought account balance to positive $27.81. We will be more than happy to go over your usage for the 3 days where you stated that you were gone. Please keep in mind that there is a daily fee that includes up to your first 17KWH of usage each day. Anything over that will be charged at the low KWH rate. There is a breakdown of this on your Electricity Facts Label under plan documents in your customer portal. The fee covers the first 17KWH per day or first 510 KWH in your 30-day billing cycle. We can also show you how to independently verify if Payless Power (or any company you may use in the future) is billing you for the actual usage you consumed. All retail electric providers use the same meter data, and this can be checked free of charge via www.SmartMeterTexas .com. This is a site operated by the state and is not affiliated with Payless Power however the information you will need to enroll is listed in your customer portal. At this time, we will like an opportunity to go over this information with you, A customer care Supervisor will be contacting you soon. Published on July 16, 2021
Easy to use. No hassle. Str8 foward
Response: Thank you so much for the feedback it's greatly appreciated! Published on July 16, 2021
